Sales Operations Coordinator Mumbai, India

Company OverviewDentistFind is a leading marketing technology company based in Canada with 15 years of expertise in empowering dental practices across the globe. Our mission is to facilitate seamless and sustainable growth for dental practices through our innovative PracticeFuel platform which leverages data-driven digital marketing strategies and cutting-edge technology solutions. By focusing on increasing patient acquisition and retention DentistFind provides a stable and prestigious work environment that offers opportunities for growth and international comprehensive approach combines advanced technology with personalized consultation equipping dental professionals with the tools and guidance necessary to achieve their goals. The intuitive platform delivers real-time notifications actionable reports and performance reviews while our expert consultants offer tailored training and support. This focus on ease of use and collaboration allows dental practices to concentrate on delivering exceptional patient care ensuring steady growth and success in the ever-evolving dental Join DentistFindAt DentistFind we believe in clarity over complexity extreme ownership and building systems that scale. As a rapidly growing dental marketing and technology partner we empower dental practices with data-driven strategies cutting-edge tools and a relentless focus on measurable outcomes. Join us to be a part of a team that values innovation efficiency and client OverviewDentistFind is looking for a highly organized analytical and proactive Sales Operations Coordinator to help build a dependable scalable sales operating system. This is not a passive administrative role. It is a senior hands-on coordination role for someone who can bring structure to a fast-moving founder-led sales environment maintain CRM accuracy drive follow-through across teams and turn scattered information into clear priorities ownership and right person will help strengthen the companys sales process improve visibility into pipeline performance and reduce the CEOs need to reconstruct status from multiple chats meetings and ResponsibilitiesDaily Sales Operations Oversight: Review warm leads active opportunities appointments overdue tasks and next actions to maintain a clear and accurate daily sales operating picture; identify stalled unowned or conflicting items and ensure they are routed to the correct Accuracy & Pipeline Hygiene: Maintain reliable CRM records by updating deal stages ownership tasks dates notes and source links; flag missing inconsistent or contradictory information rather than filling gaps with Follow-Through & Action Tracking: Convert sales meetings updates and internal discussions into structured action records with owners deadlines and acceptance checks; follow up persistently to ensure commitments are completed and blockers are surfaced Reporting & Decision Support: Prepare concise weekly pipeline and activity reports covering appointments follow-ups proposals objections bottlenecks and actual performance against agreed benchmarks; clearly explain data gaps unusual changes and items requiring management -Functional Handoffs: Coordinate inputs and handoffs between Sales Marketing Client Success and other departments for proposals follow-up actions onboarding steps and operational transitions; confirm that the receiving owner has accepted the Process Implementation: Help establish and improve practical CRM Deals Tasks and follow-through procedures that the team can actually use; reinforce adoption through real examples consistent usage checks and ongoing process Quality Improvement Support: Organize appointment-setter coaching evidence recurring objections call-review findings and other sales-performance insights so the CEO or designated sales leader has structured information for coaching and improvement & Knowledge Preservation: Capture current workflows task logic reporting definitions process exceptions and transition knowledge in a structured way; help reduce reliance on verbal memory and ensure backup coverage is & Risk Visibility: Identify issues that fall outside the roles authority including overdue follow-ups broken handoffs unclear ownership reporting inconsistencies or material sales-process risks; escalate them early with factual context and recommended next -Enabled Administrative Support: Use AI tools such as ChatGPT to help summarize notes organize information draft internal documentation and improve written clarity while independently verifying facts logic and business relevance before sharing Duties: Perform other ad hoc tasks and special projects as assigned by the Skills and QualificationsEducation: Bachelors degree in Business Administration Sales Marketing Operations Communications or a related Experience: Minimum 35 years of relevant experience in sales operations sales coordination commercial operations project coordination account coordination or a similar operations-heavy support Operations Ownership: Demonstrated ownership of a workflow pipeline process coordination function or operational system over multiple weeks or monthsnot just participation in meetings or isolated administrative & Pipeline Management: Proven experience maintaining accurate CRM records including deal stages task management ownership tracking follow-up dates notes and pipeline hygiene.B2B Sales Process Understanding: Clear understanding of B2B sales workflows including lead management qualification appointments proposals follow-up handoffs and opportunity Communication: Excellent written communication skills in English; ability to produce concise reports decision-ready updates action logs internal handoff notes and factual summaries that are clear and useful to Thinking & Judgment: Strong ability to distinguish facts from assumptions detect inconsistencies identify missing information ask useful clarifying questions and escalate risks appropriately without creating confusion or & Follow-Through: Highly organized self-directed and dependable; proven ability to manage competing priorities maintain accurate records track deadlines and close loops without repeated & Process Orientation: Ability to build document improve and reinforce practical workflows trackers SOPs templates and task-management systems that increase visibility accountability and execution & Technology: Proficiency with Google Workspace or similar business tools spreadsheets CRM systems and at least one project or task management platform; comfortable using AI tools such as ChatGPT for documentation summarization and workflow support while independently checking quality and -Functional Coordination: Proven ability to work across teams and obtain missing inputs from different stakeholders without constant CEO or manager & Confidentiality: Demonstrated honesty discretion and professionalism when handling sensitive business prospect or company information; willingness to disclose errors unknowns and incomplete work clearly and Work & Schedule Fit: Ability to work effectively in a fully remote environment within required Eastern Time overlap hours and within a structured accountability system that includes time-tracking QualificationsIndustry Experience: Experience in B2B sales operations within marketing agencies SaaS/technology businesses healthcare dental-related companies or other service-based -Led Sales Environment: Prior experience supporting a founder-led or entrepreneur-led sales process where structure prioritization and follow-through had to be actively built and Improvement Experience: Hands-on experience improving CRM setup deal stages task systems reporting views handoff procedures or data-quality Reporting & Benchmarking: Experience creating weekly benchmark-versus-actual reports pipeline summaries or performance reviews that helped identify bottlenecks and support better Setter / Sales Support Context: Familiarity with appointment-setting workflows lead follow-up coordination objection tracking and sales support & Cross-Cultural Collaboration: Strong history of working effectively with international remote teams and adapting communication style across different cultures and working & Documentation Fluency: Practical experience using AI tools for summarization research reporting documentation or workflow improvement while applying independent reasoning and quality Documentation & Adoption: Experience creating SOPs checklists templates or operating procedures that were successfully adopted and used by others in real working Management / Onboarding Exposure: Exposure to lead management service onboarding cross-department transitions or client handoff processes in a sales or service-delivery Certifications: Additional training or certifications in sales operations CRM administration project management business operations or process improvement are an CandidateThe ideal candidate is someone who naturally brings order to complexity. They are highly organized detail-oriented analytical and proactive but not bureaucratic. They can look at a messy sales process identify what matters clarify ownership and drive follow-through without waiting to be told every are practical enough to improve workflows that real people will actually use assertive enough to chase missing inputs and surface risks early and disciplined enough to maintain accurate records even in a fast-moving environment. They are calm under pressure comfortable with accountability and motivated by building reliable systems that make the company more person values accuracy over appearances outcomes over activity and transparency over excuses. They are candid about unknowns honest about errors and committed to continuous Culture & ValuesAt DentistFind culture is not separate from performanceit drives it. We are building a company where people are expected to think critically act responsibly and improve Decision Making: Data-driven strategies guide our & Agility: We prioritize efficiency and speed in Focus: Long-term success through strategic Improvement: Relentless pursuit of excellence and & Transparency: Building trust through honesty and -Oriented: Embracing challenges as opportunities for We OfferOpportunity to work in a fast-paced innovative to make a significant impact on the growth and success of dental development and growth and supportive remote work to be part of a global team with members from 9 different compensation based on demonstrated experience capabilities and the scope of the Potential: Additional performance-based compensation may be considered based on results and approved company Environment and Work HoursSet-up: Full-time RemoteSchedule: Monday-Friday for 7.5 working hours between 6:00 AM and 5:00 PM Eastern Standard Time Zone (EST).Shift options: 6:00 AM-2:00 PM (1st shift) 9:00 AM-5:00 PM (2nd shift)Remote Work: At DentistFind we operate in a fully remote environment. We utilize a time-tracking tool that captures screenshots at random intervals to ensure accountability and productivity. Candidates must be comfortable with this you have any concerns regarding the use of a time-tracking tool we strongly advise against applying to ensure alignment with our work TeamYou will be part of a dynamic and diverse team spread across the globe including regions like Canada the Philippines Nigeria Pakistan Indonesia Jamaica Malaysia Bangladesh and India. As part of a remote-first organization the team values open communication collaboration and a shared commitment to the companys will work closely with the Sales team CEO appointment setters and cross-functional stakeholders including Marketing Client Success and Operations playing a pivotal role in ensuring alignment follow-through and visibility across the sales to ApplyInterested candidates should submit their resume cover letter and any relevant portfolio pieces demonstrating their expertise and success stories. You are encouraged to apply directly through our official job board for a more streamlined application process. This ensures your application is reviewed promptly by our recruitment team. Click here to apply and become a part of our team.