Sales & Client Conversion Executive

Location: Mumbai
Employment Type: Full-time In-house
Experience: 2-5 Years
Industry: Jewellery / Luxury / Fashion / Beauty / D2C

We are looking for a Sales & Client Conversion Executive who can convert online customer enquiries and digital leads into successful sales.

This is not a traditional counter-sales role. The candidate will be responsible for managing customers who discover the brand through the website WhatsApp Instagram and digital marketing campaigns engaging with them through calls and online consultations arranging store appointments and driving the complete sales journey until closure.

• Handle and follow up on website enquiries online leads abandoned carts and high-intent customers.
• Connect with customers through phone calls WhatsApp Instagram and other digital channels.
• Understand customer requirements preferences and budgets and recommend suitable jewellery products.
• Conduct video consultations and product presentations whenever required.
• Convert online enquiries into direct sales or store appointments.
• Follow up consistently with prospective customers and drive them towards purchase.
• Handle customer objections build trust and negotiate effectively to close sales.
• Maintain regular follow-ups with leads until conversion or closure.
• Re-engage with existing customers and old leads to generate repeat purchases.
• Achieve weekly and monthly sales conversion and revenue targets.
• Maintain accurate lead status customer information and follow-up details in the CRM.
• Coordinate with the Marketing Social Media and Operations teams to ensure effective lead management and smooth customer conversion.
• Maintain strong customer relationships and provide a premium customer experience throughout the sales journey.

• 2-5 years of experience in sales preferably in jewellery luxury fashion beauty D2C or high-value consumer products.
• Proven experience in lead conversion and sales closure.
• Strong communication persuasion and negotiation skills.
• Comfortable handling high-volume outbound calls and follow-ups.
• Experience handling customers through WhatsApp Business Instagram and other digital channels.
• Comfortable with CRM systems spreadsheets and digital sales tools.
• Strong target orientation with a consistent focus on achieving revenue and conversion targets.
• Ability to understand customer requirements and recommend appropriate products.
• Persistent commercially driven and comfortable taking ownership of the complete sales cycle.
• Strong interpersonal skills and ability to build trust with customers remotely.

We are looking for a sales closer not someone who only handles enquiries.

Required Skills:

C H A S E E V E R Y L E A DC O N V E R TO W N T H E N U M B E R S