Reservation Associate

• Handle incoming reservation inquiries promptly and professionally converting customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
• Maintain and update corporate databases and reservation systems ensuring all delegate bookings customer records and correspondence are current and accurate
• Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
• Collaborate with Sales Marketing and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
• Perform daily administrative tasks with meticulous attention to detail and support organizational goals as assigned

Qualifications :

• Bachelors degree in Hotel Management from a recognized institution
• Fresher or 1 year of experience in a reservation hospitality.
• Proficiency with reservation management systems property management software (PMS) and booking platforms
• Strong written and verbal communication skills in English with proficiency in Microsoft Office
• Excellent data entry and database management abilities with keen attention to accuracy
• Demonstrated ability to multitask prioritize multiple requests and meet deadlines consistently
• Strong interpersonal and collaborative skills with a customer-focused approach and genuine empathy
• Problem-solving mindset with analytical skills and the ability to make decisive decisions under pressure
• Resilience and adaptability to thrive in a fast-paced dynamic work environment

Remote Work :

No

Employment Type :

Full-time