Reservation Associate

• Handle incoming reservation inquiries promptly and professionally ensuring complete and accurate information is recorded according to standard procedures
• Convert customer inquiries into confirmed bookings by providing exceptional service and addressing customer needs with empathy and efficiency
• Maintain and update corporate databases and reservation systems ensuring all delegate bookings and customer records are current and accurate for future reference
• Respond to customer queries and resolve issues in a timely manner to maximize customer satisfaction and loyalty
• Collaborate with Sales Marketing and Front Office teams to optimize room occupancy rates and maximize revenue opportunities
• Perform daily reservation filing correspondence and administrative tasks with meticulous attention to detail
• Identify cost-effective resource utilization opportunities and communicate recommendations to the team
• Provide effective support to team members and internal/external representatives to ensure efficient service delivery
• Perform additional duties as assigned by the Reservations Manager or Team Leader to support organizational goals

Qualifications :

• Bachelors degree (Graduate) from a recognized institution
• Fresher or 1 year of experience in a reservation hospitality or customer service role
• Proficiency with reservation management systems property management software (PMS) and booking platforms
• Strong written and verbal communication skills in English
• Excellent data entry and database management abilities with a keen eye for accuracy

Remote Work :

No

Employment Type :

Full-time