Require a Technical Support Engineer in Madurai.

TestHiring

Job Location:

Madurai - India

Monthly Salary: INR 15000 - 20000

Experience Required: 2-5years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).
Build a rapport with customers with clear and confident communication.
Focus on customer satisfaction and first-time-resolution.
Engage with the technical team to provide faster resolutions to technical issues.
Work closely with the technical content team to identify gaps in the help module.
Should be willing to work night shifts.

Requirements

Proven experience in customer service or support preferably in a voice-based environment.
Excellent verbal communication and active listening skills in English.
Ability to remain calm and solution-focused under pressure.
Strong problem-solving skills with a customer-first mindset.
Willingness and availability to work night shifts including weekends as needed.

Required Skills:

Career in software testing

Required Education:

(CSE IT)

Provide voice-based support to international/domestic customers over the phone (Inbound and Outbound).Build a rapport with customers with clear and confident communication.Focus on customer satisfaction and first-time-resolution.Engage with the technical team to provide faster resolutions to technic...