Enter a job title or keyword
Require a Network Engineer in Bangalore
Job Location:
Monthly Salary:
Experience Required:
Posted:
5 July 2026 (30+ days ago)
Posted:
Application Deadline:
2 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Key responsibilities:
- Maintains the support process and ensures that requests for support are handled according to the procedures.
- Uses service assurance software and tools to investigate and diagnose problems collect performance statistics and create reports working with users other staff and suppliers as appropriate.
- Identifies and resolves problems following agreed procedures.
- Carries out agreed maintenance tasks.
- Ensures usage of knowledge articles in incident diagnosis and resolution and assist with updating as and when required.
- Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information.
- Analyzes service records against agreed service levels regularly to identify actions required to maintain or improve levels of service and initiates or reports these actions.
- Prioritizes and diagnoses incidents according to agreed procedures.
- Investigates causes of incidents and seeks resolution.
- Escalates unresolved incidents and follow up until incident is resolved.
- Provides service recovery following resolution of incidents.
- Documents and closes resolved incidents according to agreed procedures.
- Maintains secure accurate complete and current configuration on configuration items (CIs).
- Applies tools techniques and processes to track log and correct information related to CIs ensuring protection of assets and components from unauthorized change diversion and inappropriate use.
- Remotely investigates and identifies root cause of incidents and assist with the implementation of agreed remedies and preventative measures.
- Maintains knowledge of specific specialisms provides detailed advice regarding their application.
- Ensures efficient and comprehensive resolution of incidents including ensuring that repairs are carried out by coordinating product requests working with other team members.
- Provides continuous feedback to clients and affected parties and update all systems portals and ticketing tools as prescribed by standard operating procedures.
- Identifies problems and errors prior to or when they occur.
- Logs all such incidents in a timely manner with the required level of detail with all the necessary.
- Cooperates with all stakeholders including client IT environments vendors carriers and colleagues to expedite diagnosis of errors and problems and to identify a resolution.
Requirements
- Working knowledge of technical documentation.
- Knowledge on management agent concepts redundancy concepts and remote console architecture within supported technical domain.
- Knowledge of vendor technologies such as Cisco Juniper Aruba RiverBed etc.
- Customer service orientated and pro-active thinking.
- Problem solver who is highly driven and self-organized.
- Good attention to detail.
- Good analytical and logical thinking.
- Excellent spoken and written communication skills.
- Team player with the ability to work well with others and in group with colleagues and stakeholders
Academic qualifications and certifications:
- Bachelors degree or equivalent in Information Technology or Computing or related field.
- Associate level certification in different Networking technologies such as Cisco Juniper Aruba F5 CCNA JNCIA ACMA etc.
Required experience:
- Entry level experience in Networking technologies such as routing switching Wireless SDI distribution core and access layers.
- Entry level experience in technical support to clients.
- Entry level experience in diagnosis and troubleshooting.
- Entry level experience providing remote support in Networking technologies.
- Entry level experience in relevant technology.
Required Skills:
Minimum 8 years of experience in HVAC engineering Strong knowledge of technical engineering estimation and operational works Hands-on experience with: VRF Systems Chilled Water Systems Good understanding of HVAC project execution and site coordination Strong problem-solving and communication skills Ability to work independently and handle multiple responsibilities Candidates available for immediate joining will be preferred
