Quantum Prod Support
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Job Summary
Job Title: Production Support Engineer - Bangalore - Pune - Hyd
About Us
Capco a Wipro company is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe we support 100 clients acrossbanking financial and Energy sectors. We are recognized for our deep transformation execution and delivery.
WHY JOIN CAPCO
You will work on engaging projects with the largest international and local banks insurance companies payment service providers and other key players in the industry. The projects that will transform the financial services industry.
MAKE AN IMPACT
Innovative thinking delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners we deliver disruptive work that is changing energy and financial services.
#BEYOURSELFATWORK
Capco has a tolerant open culture that values diversity inclusivity and creativity.
CAREER ADVANCEMENT
With no forced hierarchy at Capco everyone has the opportunity to grow as we grow taking their career into their own hands.
DIVERSITY & INCLUSION
We believe that diversity of people and perspective gives us a competitive advantage.
Role Description:
Job Title: Production Support Engineer - Bangalore - Pune - Hyd
Location: BengaluruPune Hyd
Hybrid Mode - 3 days WFO (Tues Wed Thurs) per week
Shift Time: 24*7 Rotational Shifts
Overview:
Production Support Engineer (Summit / Quantum / Treasury Applications)
Job Overview
We are seeking a Production Support Engineer to provide Level 1 (L1) support for critical Treasury and Financial applications including Summit Quantum and other Treasury platforms. The ideal candidate will have strong experience in production support batch monitoring incident management UNIX/Linux SQL and Oracle technologies within a banking or financial services environment.
Key Responsibilities
- Provide L1 Production Support for Summit Quantum or Treasury applications.
- Monitor overnight batch jobs and start-of-day/end-of-day processes.
- Identify analyze troubleshoot and escalate production incidents within SLA timelines.
- Execute and monitor batch jobs UNIX shell scripts SQL scripts and Oracle stored procedures.
- Schedule maintain and troubleshoot CRON jobs and job scheduling processes.
- Support application releases deployments patch installations and routine production activities.
- Perform data uploads process restarts and batch re-runs as required.
- Support daily operational activities and request fulfillment as per standard operating procedures.
- Maintain production support documentation operational checklists and knowledge articles.
- Record incidents problem tickets and service requests using JIRA Remedy or similar ticketing tools.
- Coordinate with development infrastructure and business teams during production issues.
- Prepare operational reports and monitor application performance and batch processing status.
Required Skills
- Experience supporting Summit Quantum Treasury Applications or similar financial platforms.
- Strong experience in Production Support and Incident Management.
- Hands-on experience with:
- UNIX/Linux
- Shell Scripting
- SQL
- Oracle Database
- Experience in batch monitoring and job scheduling.
- Knowledge of CRON jobs and scheduling tools.
- Experience with JIRA Remedy or similar ticketing systems.
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
Preferred Skills
- Banking Treasury Capital Markets or Financial Services domain experience.
- Knowledge of overnight batch processing and financial transaction workflows.
- Experience supporting production releases and operational activities.
- Familiarity with ITIL processes and service management practices.
Experience
- 37 Years of Production Support Experience.
- Prior experience in Banking Treasury or Capital Markets environments is highly preferred.
If you are keen to join us you will be part of an organization that values your contributions recognizes your potential and provides ample opportunities for growth. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
About Company
Capco is a global management and technology consultancy dedicated to the financial services and energy industries.
