Quality Assurance Manager 1

We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled inclusive culture and talent experience and our ability to be compelling to our clients. Youll find an environment that inspires and empowers you to thrive both personally and professionally. Theres no one like you and thats why theres nowhere like RSM.

About the Role

Were seeking an experienced Quality Assurance Manager 1 to lead quality assurance initiatives testing strategy automation and AI enablement and team development across technology projects. This role will partner closely with development product and business teams to ensure the delivery of high-quality software solutions while driving continuous improvement shift-left quality practices responsible AI adoption test automation and quality excellence.

As a people leader youll mentor QA professionals establish testing best practices and help shape the future of quality engineering within the organization.

What Youll Do

• Lead software quality assurance activities across multiple projects and applications.
• Develop and execute test strategies test plans and automation plans.
• Oversee functional regression integration performance and user acceptance testing.
• Manage defect identification tracking root cause analysis and resolution.
• Establish quality standards metrics and reporting to drive continuous improvement.
• Conduct quality reviews and assessments to ensure compliance with organizational standards.
• Mentor and develop QA Associates and Senior QA Associates.
• Collaborate with cross-functional teams to improve software quality and delivery outcomes.
• Drive adoption of scalable test automation continuous testing and quality engineering practices across delivery teams.
• Drive adoption of AI-assisted quality engineering practices to improve test design automation development test data creation defect analysis and team productivity.
• Evaluate AI use cases and tools for quality engineering while promoting responsible use appropriate governance data protection and human oversight.
• Coach QA professionals on effective prompt development and the practical use of generative AI within testing and automation workflows.
• Provide technical direction for automation frameworks and ensure automated tests are maintainable reliable and integrated into delivery pipelines.
• Champion risk-based testing early quality engagement and measurable quality outcomes throughout the software development lifecycle.

Key Skills

• Quality Assurance & Quality Engineering
• Test Strategy & Test Planning
• Manual & Automated Testing
• Functional Regression Integration & Performance Testing
• Defect Management & Root Cause Analysis
• Test Automation Frameworks
• AI-Assisted Testing & Quality Engineering
• Generative AI tools prompt development and AI-enabled engineering productivity
• AI-supported test design test data generation automation development and defect analysis
• Responsible AI practices governance data protection and human oversight
• Working knowledge of Playwright and Selenium for web application test automation
• API testing and automation using tools and standards such as Postman REST and OpenAPI/Swagger
• CI/CD integration and automated quality gates using Azure DevOps or comparable platforms
• SQL and data validation for back-end and integration testing
• Automation framework design maintainability reporting and test reliability
• Agile & Scrum Methodologies
• SDLC & Software Testing Best Practices
• Quality Metrics & Reporting
• Quality Reviews & Process Improvement
• Team Leadership & Coaching
• Stakeholder Management

Qualifications

• Bachelors degree in computer science Information Technology Engineering or a related field.
• Experience supporting Workday implementations or major Workday enhancement programs including testing of Workday HCM Financials Payroll Benefits or integrations.
• 10-12 years of experience in software quality assurance testing or quality engineering.
• Experience leading testing initiatives managing QA teams and guiding automation-focused quality engineering practices.
• Working knowledge of Playwright and Selenium with the ability to review automation approaches provide technical direction and coach engineers on effective implementation.
• Working knowledge of generative AI and AI-assisted software development or testing tools such as Microsoft Copilot GitHub Copilot or comparable technologies.
• Experience applying AI to improve test design automation development test data generation defect triage root cause analysis or quality reporting.
• Ability to assess AI-generated outputs manage associated quality and data risks and guide teams in the responsible use of AI.
• Experience with API testing CI/CD pipelines source control test management and defect tracking tools.
• Ability to define and use quality metrics including automation effectiveness defect trends test coverage and release readiness to support risk-based decisions.
• Strong knowledge of testing methodologies automation frameworks and Agile delivery practices.
• Excellent problem-solving communication and leadership skills.

Preferred

• ISTQB CSQA CQE or equivalent certification.
• Leading QA activities for large-scale enterprise applications with hands-on experience supporting Workday implementations integrations or major Workday transformation initiatives.
• Experience with enterprise applications modern web and API automation tools and cloud-based delivery environments.
• Hands-on experience with Playwright Selenium Postman Azure DevOps or comparable tools is strongly preferred.
• Experience leading or supporting AI-enabled quality engineering initiatives is preferred.
• Experience with Microsoft Copilot GitHub Copilot Azure AI or comparable AI-enabled engineering tools is preferred.

Success Measures

• Quality standards are consistently met across projects and deliverables.
• Testing activities are completed on schedule with effective defect resolution.
• Quality metrics demonstrate continuous improvement in product and process performance.
• Audit compliance and quality assessment findings are effectively addressed.
• AI and automation practices demonstrate measurable improvements in testing efficiency quality insights and team capability while following responsible-use expectations.
• Team members are developed engaged and positioned for future growth opportunities.

At RSM we offer a competitive benefits and compensation package for all our offer flexibility in your schedule empowering you to balance lifes demands while also maintaining your ability to serve more about our total rewards at

RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/ is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please send us an email at .