Program Manager — Supply Chain Excellence

About Company - With over 7500 stores the company is the largest pharmacy Omni-Retail chain in India. They have been serving our customers dedicatedly for over 40 years while touching the lives of over 36 Crore customers annually with genuine quality healthcare products. Build your career with a strong purpose to serve communities by joining their vibrant workforce of over 50000 committed personnel spread across the country.

Designation Program Manager Supply Chain Excellence

Reporting to DGM S&OP & Supply Chain Planning

Department Supply Chain Management

Work Days- Mon to Sat (6 days working)

Office Timings - Day Shift 9 AM to 5.30 PM

Location Hyderabad Financial District - Nanakramguda

Experience - 47 years in program/project management operations or supply chain roles ideally within retail pharmacy or FMCG.

Industry/ Sector Large Retail Pharmacy or FMCG network

Qualification - Graduate/Post Graduate from a Tier 2/ Tier 3 Institute

Role Summary

Drive cross-functional Supply Chain Excellence projects that improve the accountability efficiency and reliability of the S&OP process from rolling out DC and Retail Ops accountability mechanisms to running the day-to-day Control Tower and closing out manual-intervention accountability gaps.

Key Responsibilities

Drive end-to-end execution of Supply Chain Excellence initiatives e.g. rollout of DC procurement/replenishment accountability sheets Retail Ops & 247 Ops scorecards and the Manual Intervention Accountability framework.

Run the day-to-day Control Tower operating rhythm daily stand-ups exception log management and ensuring Critical/High-severity alerts are resolved within SLA.

Project-manage the monthly S&OP calendar ensuring Portfolio Review Demand Review Supply Review Pre-S&OP and Executive S&OP happen on schedule with the right inputs from every function.

Track and chase closure of action items arising from Pre-S&OP and Executive S&OP meetings across Category DC Retail Ops and Marketing.

Identify root causes behind recurring exceptions e.g. stores in the Unnecessary/Excess manual-buying band DCs missing fill-rate commitments and drive structured problem-solving with the relevant teams.

Build and maintain project trackers RAID logs and governance reporting across all Supply Chain Excellence initiatives.

Requirements

47 years in program/project management operations or supply chain roles ideally within retail pharmacy or FMCG.

Strong stakeholder management skills able to drive accountability across Category DC Retail Ops and Marketing without direct authority over those teams.

Structured problem-solving skills and comfort working with data to identify root causes not just report status.

Experience running or supporting operational governance rhythms daily stand-ups weekly/monthly reviews escalation processes.

PMP Six Sigma or an equivalent certification is a plus not mandatory.

Prior experience in an S&OP control tower or supply chain excellence function is preferred.