Program Manager I, Transparency
Job Summary
We want you to help share and shape our mission to be Earths most customer-centric company. Amazons evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA. We do this every day by inventing elegant and simple solutions to complex technical and business problems. Were making history and the good news is that weve only just begun.
About the Role Program Manager
We are looking for high-potential flexible innovative and forward-thinking professional to join Amazon. Are you ready to drive high-visibility and strategic programs as well as leverage Lean methodologies to lead process improvement initiatives Are you equally comfortable digging into business requirements as you are driving operational efficiencies
Join Amazon Transparency team as a Program Manager we are looking for candidates with a strong record of owning and executing strategic cross-functional projects as well as partnering with other teams to drive key process improvement programs.
This role requires working with business teams across the company to provide data driven operations support key to the success of the initiative. You will also analyze operations data and processes to identify key customer issues/challenges that will help us improve our processes and provide higher value to our customers. This is an opportunity that requires a critical thinker with strong organizational problem-solving and communication skills. At the core of the position is passion for protecting Amazons reputation and the customer experience and trust.
Key job responsibilities
Work with product management teams to understand program requirements and jointly develop a solution which solves a larger business problem
Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem achieve buy-in from a broad spectrum of stakeholders and actively report progress on the goals
Continuously perform data based analysis to identify issues and report key insights subsequently building data backed business cases
Use industry proven tools such as lean/six sigma to drive operational efficiencies and quality improvement in the operations team under your purview
Develop and maintain key relationships with internal stakeholders locally and around the world
Own help set up and scale new operations programs/launches defining processes KPI goals governance and reporting
Experience working cross functionally with tech and non-tech teams
- 2 years of program or project management experience
- Knowledge of Excel at an intermediate level (e.g. pivot tables & charts multiple criteria lookups nested logical/IF formulas data cleansing array formulas etc.)
- Knowledge of Lean principles and DMAIC methodology
- Experience in requirement gathering and ability to write clear and detailed requirement document
- Bachelors degree in relevant field or 2 years of Amazon RME (BB/3P) full time experience
- Experience in MS Access and SQL
- Experience with Six Sigma tools and Lean techniques
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
About Company
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