Program Manager Growth Programs

Role Purpose

The Program Manager Growth Programs drives the planning governance and execution of strategic growth and transformation initiatives across digital and physical channels. The role partners with Business Product Technology CRM Analytics Operations Marketing and the Branch Network to ensure disciplined execution governance and performance tracking of enterprise-wide initiatives. It combines program management analytics and stakeholder management to deliver measurable business outcomes and customer impact while serving as a talent pipeline into Program Management and Product Operations leadership.

Key Accountabilities

Program Planning & Governance

Support end-to-end planning and execution of strategic growth programs.

Develop implementation plans milestones governance frameworks and execution trackers.

Monitor progress manage RAID (Risks Assumptions Issues and Dependencies) logs and drive timely closure of action items.

Coordinate pilot launches phased rollouts and post-implementation reviews. Cross-functional Delivery & Business Transformation

Partner with Business Product Technology CRM Analytics Operations Marketing and Branch teams to deliver enterprise-wide initiatives.

Drive alignment across stakeholders and manage cross-functional dependencies.

Facilitate governance forums and execution reviews. Business Performance & Insights

Track program KPIs and OKRs.

Perform analytical deep-dives to identify opportunities and recommend corrective actions.

Present actionable insights to leadership. MIS Dashboarding & Reporting

Develop executive dashboards scorecards and management reports.

Improve reporting quality through automation and standardisation. Continuous Improvement

Identify opportunities to simplify processes and improve execution efficiency.

Support design and rollout of new growth initiatives and operating practices.

Key Relationships

Business

Product Technology

CRM

Analytics

Operations

Marketing

Zonal

Regional & Branch Leadership

Finance & Compliance

External implementation partners (where applicable) Success Measures

Timely delivery of strategic programs and milestones.

Achievement of defined program OKRs and business outcomes.

Improvement in customer adoption engagement and operational efficiency.

Effective governance stakeholder alignment and execution cadence.

High-quality dashboards business reporting and actionable insights.

Benefits realisation and continuous process improvements. Knowledge & Experience

Experience

25 years in Program Management PMO Business Excellence Growth Programs CRM Business Operations or Analytics.

Experience in Banking NBFC Financial Services FinTech Retail or Consumer businesses preferred. Exposure to managing cross-functional projects is desirable. Functional Skills

Strong analytical and structured problem-solving skills. Advanced Excel and PowerPoint.

Working knowledge of Power BI Tableau SQL or similar tools preferred.

Strong project planning governance and execution capabilities.

Leadership Competencies

Drives Execution

Collaborates Across Boundaries

Customer Focus

Data-driven Decision Making

Continuous Improvement

Education

Bachelors degree in Engineering Commerce Mathematics Statistics Economics or a related discipline.

MBA/Postgraduate qualification from a reputed institution is preferred.

Required Experience:

IC