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Program Manager Conversation Banking (BFSI) [Shephali]
Job Location:
Monthly Salary:
Posted:
21 August 2026 (23 hours ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Type: Project Manager
Number of Openings: 1
Total Experience Required: 1214 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 810 years of BFSI (Banking Financial Services & Insurance) experience within the most recent years of their career is mandatory.
Location: Open candidate can be based at any of our India delivery locations with a preference for Delhi Client Mumbai Pune Hyderabad Bengaluru or Chennai.
Engagement Type - Full Time - Permanent
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered this is a firm requirement with no exceptions.
Number of Openings: 1
Total Experience Required: 1214 years of overall relevant experience.
BFSI Experience (Mandatory): Minimum 810 years of BFSI (Banking Financial Services & Insurance) experience within the most recent years of their career is mandatory.
Location: Open candidate can be based at any of our India delivery locations with a preference for Delhi Client Mumbai Pune Hyderabad Bengaluru or Chennai.
Engagement Type - Full Time - Permanent
Notice Period: Immediate joiners strongly preferred. Candidates with a notice period of up to 30 days maximum will be considered this is a firm requirement with no exceptions.
Key Responsibilities
- Manage end-to-end program delivery for Conversation Banking transformation initiatives
- Coordinate across cross-functional teams to keep delivery aligned with programme milestones
- Own planning tracking and reporting for the Contact Center-related workstream
- Escalate and resolve delivery risks/issues in a timely manner
- Support stakeholder communication and alignment across business and technology teams
Required / Must-Have Skills
- At least 45 years of Program Management experience in a PM-lead capacity
- Experience working within a Transformation programme/project construct
- Experience in a large global organization (preferably Retail Banking)
- Understanding of the Contact Center domain within any banking context
Preferred / Good-to-Have Skills
- Chatbot & Voicebot exposure
- NLU LLM / GenAI exposure
- RM Chat (WhatsApp)
- Genesys Cloud
Required Experience:
IC
