Program Manager – Client Engagement, Learning Services | Onsite Noida, India | Open to India-based candidates only

Program Manager Client Engagement Learning Services Onsite - Noida India Open to India-based candidates only

Position Type: Full-time employee

Location: Onsite - Noida India

Abut the Role

Our team is looking for a Program Manager to own the overall health of a major client engagement tracking every commitment across service areas while leading the client through a structured organizational transformation. This is a dual-facing role connecting our delivery teams with client leadership.

What youll do

• Maintain a single consolidated register of actions decisions and commitments across the engagement chasing items to closure

• Oversee implementation of the engagements operating model across governance administration design and capability partnering

• Lead the clients organizational transformation and change management agenda including stakeholder readiness communications and adoption tracking

• Act as the day-to-day bridge between the delivery team and client stakeholders resolving issues that span both organizations

• Maintain the engagement-level risk and issue register and produce consolidated health reporting for governance forums

• Coordinate across service areas to identify and unblock hand-offs before they affect delivery

What you bring

• 8 years in program management engagement management or business change delivery ideally in an outsourced or managed-services environment

• Hands-on experience leading organizational transformation or change management programs for a client including stakeholder readiness and adoption tracking not just methodology familiarity

• Proven track record tracking delivery commitments to closure across multiple workstreams and organizations

• Experience supporting a clients organizational restructuring or operating model implementation

• Strong grounding in program and change management methodologies (Waterfall Agile Hybrid)

• Excellent executive reporting skills able to distill a complex engagement into a clear narrative

• Change Management certification (Prosci ADKAR or equivalent) preferred; PgMP PMP or PRINCE2 also preferred; Bachelors required Masters preferred

Occasional international travel to client site is expected.

If you like owning the full picture of a complex engagement and youre comfortable being the person both sides turn to for a straight answer wed like to hear from you.