Program Manager- Amazon Hub and Flex, Amazon Hub and Flex

- Define design launch and manage new transportation related programs in India within Amazon Flex & Hub primarily hyperlocal and on-demand business lines
- Gather requirements and conceptualize a product and program solutions to solve business problems sustainably.
- Work with key stakeholders across various functions to define launch and drive programs
- Will work as the bridge between operations and support teams like finance global business operations teams product teams field operations
- Be the gate keeper of driver experience for the business lines and balance this by co-owning cost and business goals
- Will positively impact the operating cost through technology and process interventions
- Will rely on influence (over authority) to align multiple WW and IN stake holders to drive complex medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment balancing between quality and pace of execution with right framework to protect large business goals.
- Interact with senior IN and WW leaders in discussions and through well written narratives
- Launch and expand the program as per Amazons requirements while being responsible for all customer satisfaction performance compliance accounting and financial related metrics.

A day in the life
- Mature structured thought process with strong program and stakeholder management skills role offers a broad exposure to various business financial and technical teams within Amazon
- Strong ownership and bias for action to understand problems find new and innovative solutions and partner with teams to execute and deliver sustained results
- Excellent data analysis and interpretation abilities and product understanding to understand core issues and create a roadmap for sustainable business growth
- Excellent communication skills ability to write convincing narratives and engage senior IN and WW stakeholders
- Drive for excellence continuously raising the bar to make the IN programs best across Amazon. Not satisfied with status quo.
- Thorough understanding about last mile delivery operation processes is a plus
- Externally aware and nimble to quickly learn understand new processes / changes assess impacts and take independent calls
- Strong judgement and decision-making skills to balance customer experience with financial impact

- 3 years of program or project management experience
- 3 years of working cross functionally with tech and non-tech teams experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelors degree
- Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
- Experience defining program requirements and using data and metrics to determine improvements

- 3 years of driving end to end delivery and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
- Experience building processes project management and schedules

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