Professional, Client Tech Support Engineering

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

Professional Client Tech Support Engineering

About your role:As a Client Tech Support Engineering - Professional I you will play a critical role in providing technical support to our clients. Your contributions will help ensure client satisfaction and facilitate the smooth operation of our services. You will work closely with clients to troubleshoot and resolve issues collaborate with internal teams to improve support processes and maintain accurate documentation. You will be part of a dedicated team committed to delivering outstanding support experiences to our youll do:Provide technical support to clients and resolve issues in a timely with internal teams to ensure client issues are addressed and track client interactions and solutions in the support in the development and improvement of support processes and and update IT support documentation FAQs and training file transfer processes ensuring secure and efficient delivery of files to internal and external listed are not intended to be all-inclusive and may be modified as youll need to have:3 years of experience in technical support and client service1 year(s) of experience in troubleshooting technical issues related to hardware software and network connectivity1 year(s) of experience with Office 365 ticketing systems and remote support tools1 year(s) of experience in FTP SFTP and other file transfer technologies3 years of an equivalent combination of educational background related experience and/or military experienceExperience that would be great to have:Experience in the financial services industryExperience with automation tools and scripts

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