Production Support Senior Lead

Founded in 1976 CGI is among the largest independent IT and business consulting services firms in the world. With 94000 consultants and professionals across the globe CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68 billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more at .
Job Title: Production Support Sr Lead
Experience: 8 Years
Category: Production Support
Shift: 6 am 2 pm / 1 pm 10 pm
Main location: India Telangana Hyderabad / India Karnataka Bengaluru
Position ID: J0826-0259
Employment Type: Full Time
Education Qualification: Bachelors degree in Computer Science or related field or higher with minimum 8 years of relevant experience.
Position Description: We are looking for an experienced Production Support Senior Lead to join our team. This position requires a managerial technical and motivated individual capable of interacting with stakeholders and engineering teams and is responsible for post-implementation support changes that go into this role an individual will proactively monitor production tickets trend analysis mentoring teams identify areas of improvement and improve operational expenses

#LI-AS26

Lead a team of analysts developers in triaging customer reported issues and monitoring/maintaining critical web/mobile applications
Understand the product/functionality and the business requirements. Ensure the production support team is aware of the impact of changes that go into production.
Candidates will have hands on experience in handling distributed systems
Candidates should have experience with maintaining medium-to-large-scale web and mobile applications.
Ability to navigate multiple technologies including AWS Openshift Node JS Python Java Mongo DB
Be part of a fast-moving team working with internally developed tools and open-source technologies.
Triage functional and technically complex customer reported issues in a distributed environment
Analyze advanced distributed solutions that process store and quickly retrieve huge volumes of data and identify root cause
Conduct daily reviews of production tickets weekly review with senior management on the trend and report progress on improvement areas and action.
Conduct and participate in postmortem calls for high severity incidents in production.
Willingness to work a flexible schedule to accommodate project deadlines

Must-Have Skills:
Strong Experience with Application Monitoring Tools (Splunk Cloudwatch Dynatrace etc)
Experience in scripting languages such as JavaScript Typescript Ruby or Python
Web application development experience with compiled languages such as Java Groovy C# or Go
Strong analytical and problem-solving skills ability to handle multiple issues at the same time
Experience with cloud infrastructure (AWS Google App Engine or Heroku)
Experience in analyzing RESTful SOAP web services
Strong experience with enterprise level N-tier web applications
Experience in writing native SQL queries
Relational Database - experience using Oracle MySQL/MariaDB Postgres or SQLServer
NoSql Database - DynamoDb MongoDB Cassandra

Good-to-Have Skills:
Experience with building dashboards.
Experience in SSO (SAML OPENID)
Knowledge of search solutions such as Lucene Solr or ElasticSearch
Experience in architecting and designing distributed systems that are highly available and security focused

CGI is an equal opportunity addition CGI is committed to providing accommodation for people with disabilities in accordance with provincial legislation. Please let us know if you require reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.

Life at CGI:
It is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons
Come join our team one of the largest IT and business consulting services firms in the world

• Database
• Docker
• Dynatrace
• Grafana
• Prometheus
• Splunk
• AWS S3
• Java

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.