Production Support Engineer 2
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Job Summary
The single point of contact for incidents service requests and all contacts for production support issues. We aim at recovering 90% of all non-code related incidents and requests or escalating them to resolver groups within company or at third parties involved in the service provided.
As a Product Support Engineer part of our worldwide group dedicated to support you will be responsible for recovering functional and technical incidents and requests.
Your product expertise will be used to enhance team member skills and knowledge and improve the knowledge solutions database allowing our customers to faster resolve their issues.
Analysis of production/solution issues will be feedback to the Product Management and Service Design groups to enhance products and their associated services.
