Production Coordinator, Media Operations

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Production Coordinator will be an integral member of the Airbnb Scaled Ops Department. This specialized team encompasses a broad spectrum of creative disciplines including design photography and video dedicated to maintaining and promoting the visual identity of the brand.

The Difference You Will Make:

You will help elevate the overall quality of Airbnb Homes Experiences & Services through high quality photo merchandising and forge meaningful connections between Airbnbs brand and its rapidly expanding community.

The role demands a candidate who is adept at guiding projects to completion efficiently and effectively. The ideal applicant will be self-driven capable of motivating others and excel in delivering creative solutions despite changing constraints. A collaborative attitude empathy and a resolute focus are essential qualities to ensure clear and effective communication across all levels of production and with stakeholders.

A Typical Day:

• Deliver assignment feedback to photographers based on editors notes
• Track the delivery of appearance releases and ensure they are in the proper folders
• Recruit photographers in high priority markets where we are unable to meet photoshoot demand
• Negotiate additional travel compensation with photographers in order to encourage them to accept assignments outside of their market coverage.
• Carefully review host feedback received via email and the NPS form and ensure action is being taken on every assignment.
• Identify themes in both photographer and host feedback to go back into our training and prep materials.
• Oversee our waitlist queue which accounts for assignments that are not being accepted by photographers.
• Monitor declined assignments and remove photographers from the program who are habitually refusing assignments or confirm with them via email if theyd like to stay engaged.
• Help ensure a smooth production process for higher end shoots that are being photographed by Creative team photographers.
• Provider supervisory support to our CS team
• Provide progress updates to Media Ops vendors and stakeholders. Engage with external partners and agencies as required by project demands.

Your Expertise:

• 6 years working in Creative Production: product film photography
• Familiarity with the freelancer community and an understanding of their experiences
• Solution-focused with excellent prioritization multitasking and time management skills. Experience with Salesforce and Airtable a plus
• The ability to thrive in a fast-paced deadline-oriented environment maintaining focus under ambiguous conditions
• Eager to learn embraces new challenges and actively seeks out solutions
• Passionate about art photography film design and other forms of produced conceptual media
• Familiar with the workflows and tools associated with graphic design photography and video production
• Exceptional organizational skills attention to detail and note-taking abilities.
• Excellent verbal written and interpersonal communication skills
• Positive team-oriented mindset with a passion for hospitality and creating welcoming experiences for a global audience
• Previous history with global productions filming permits and release acquisition. Working understanding of rights and clearance as it relates to appearance materials and location releases a plus.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement and allow us to attract creatively-led people and to develop the best products services and solutions. All qualified individuals are encouraged to apply.