Product Owner

• Experience - 7-10 Years 
• Accountable for maximizing business and customer value delivered through the ServiceNow-based digital shop platform.
• Owns the product backlog priorities functional scope and release objectives.
• Translates customer business and operational requirements into a clear product roadmap.
• Combines product management expertise with technical knowledge of ServiceNow APIs integrations data models and platform architecture.
• Collaborates with stakeholders architects developers testers operations teams and external system owners.
• Ensures solutions are feasible valuable secure and aligned with platform strategy.
• Commercial budget ownership is not part of the role.

Key Accountabilities

• Own and continuously maintain the product vision roadmap and backlog.
• Prioritize work based on customer value business goals technical dependencies and operational needs.
• Ensure backlog items are refined understood and ready for implementation.
• Convert business requirements into functional and non-functional requirements.
• Define acceptance criteria and expected business outcomes.
• Prioritize enhancements technical enablers defects and technical debt.
• Define release scope with the Scrum team and stakeholders.
• Accept completed functionality against agreed quality and acceptance criteria.
• Act as the primary interface between business stakeholders and the Scrum team.
• Manage dependencies with SAP payment services and customer data platforms.
• Provide transparency on scope priorities risks dependencies and delivery progress.
• Support decisions when business requirements conflict with technical or architectural constraints.
• Ensure a seamless customer journey across registration product selection checkout payment order handling and self-service.
• Represent product interests during architecture integration and release discussions.
• Ensure compliance with regulatory security data protection and operational requirements.

Product & Technical Responsibilities

• Understand technical impacts of product decisions.
• Challenge proposed solutions when required.
• Maintain knowledge of:
  • ServiceNow platform capabilities and limitations.
  • ServiceNow CSM (Customer Service Management) and ITSM (IT Service Management).
  • CSDM (Common Service Data Model) concepts and service-related data structures.
  • Enterprise integrations and APIs.
  • Digital platform architecture and data models.
  • Security compliance and operational considerations.

Additional Information :

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Remote Work :

No

Employment Type :

Full-time