Product Operations & Analysis Engineer

Position Description:

About CGI
Founded in 1976 CGI is among the worlds largest independent IT and business consulting services firms. With 94000 consultants and professionals globally CGI delivers an end-to-end portfolio of capabilities from strategic IT and business consulting to systems integration managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. CGI Fiscal 2024 reported revenue is CA$14.68billion and CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB). Learn more .

Job Title: Full stack Developer
Position: SSE
Experience: 3 - 7 years
Category: Information Technology
Job location: Bangalore
Shift: General Shift
Position ID: J0626-2000
Work Type: Hybrid
Employment Type: Full Time / Permanent
Qualification: Bachelors or masters degree in computer science Engineering or a related field.

Strong understanding of power systems and grid operations
Resource Skills. Experience in log analysis and issue investigation. Basic understanding of system configurations. Knowledge of networking and databases. Good communication and structured thinking. Good to have programming knowledge of Linux Python & C C Java

Resource Experience: 3 - 7years

Job Description: Product Operations & Analysis Engineer

Role Overview
Responsible for handling Customer product issues performing initial analysis and coordinating with Delivery and Engineering and Product and R&D teams to ensure quick and effective resolution.
Key Responsibilities
* Receive and validate issue tickets from Delivery teams
* Understand issue context impact and recent system changes
* Collect required inputs such as screenshots logs and configuration files
* Analyze logs and correlate with issue timelines
* Identify issue patterns (recurring intermittent system specific)
* Provide initial root cause hypothesis
* Communicate findings to Product and Engineering teams
* Maintain basic documentation of issues and learnings
* Reproduction of Field issue at R&D Lab
* Recommend possible solutions to address the issues.
Required Skills
* Strong analytical and troubleshooting skills
* Experience in log analysis and issue investigation
* Basic understanding of system configurations
* Knowledge of networking and databases
* Good communication and structured thinking
* Good to have programming knowledge of Linux Python & C C Java
* Knowledgeableabouthighandlowvoltageequipmentinsubstations.
* UnderstandtheoperatingprincipleofwindpowergenerationandBESSenergystoragesystems.

Preferred
* Engineering degree (Electrical / CS / IT)
* Exposure to SCADA / EMS or similar systems
* Experience in production support / analysis roles
What Success Looks Like
* Quick and clear issue analysis
* Well-structured problem understanding
* Effective collaboration with teams
* Reduction in repeated issues over time
Working Conditions
* May require travel
* Ability to handle multiple responsibilities simultaneously
* Hybrid office

#LI-GB9

Skills:

• C
• C
• Java
• Linux
• Python

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our teamone of the largest IT and business consulting services firms in the world.