Product Manager – Payments Operations & Processor Management

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040 electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution powering one of the worlds leading EV charging networks and a comprehensive set of hardware software and mobile solutions for every charging need across North America and Europe. We bring together drivers businesses automakers policymakers utilities and other stakeholders to make e-mobility a global reality.

Since our founding in 2007 ChargePoint has focused solely on making the transition to electric easy for businesses fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

At ChargePoint we foster a positive and productive work environment by committing to live our values of Be Courageous Charge Together Love our Customers Operate with Openness and Relentlessly Pursue Awesome. These values guide how we show up every day align and work together to build a brighter future for all of us.

Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go in any context for generations to come.

Senior Product Manager

Payments are a core driver of ChargePoints revenue trust and global scalability accelerating our mission to make EV charging ubiquitous and convenient. As the Product Manager for Payments Operations & Processor Management you will take deep operational ownership of our global payment processing relationships dispute workflows and settlement reconciliation. This is a highly visible role offering direct impact on revenue integrity margin optimization and customer trust as you help power the worlds leading EV charging network.

What You Will Be Doing

Working in close partnership with our Campbell headquarters you will ensure that processor relationships run smoothly chargebacks are managed effectively and settlement data is accurately reconciled. You will sit at the intersection of Product Engineering Finance Legal Security and Operations to track payments performance and support strategic decision-making. Over time you will expand your strategic influence over processor selection fraud prevention and overall payments product direction resolving complex processing issues alongside global Payments Engineering teams.

What You Will Bring to ChargePoint (Responsibilities)

• Managethe end-to-end chargeback lifecycle across global card brands and European acquirers tracking cases submitting representments and monitoring dispute win rates and loss exposure.
• Reconcileprocessor settlement files against internal transaction records identifying discrepancies orphaned authorizations and ensuring accurate funding and fee accounting.
• Partnerwith processors gateways and acquirers as the primary operational contact driving issue resolution contract renewals and relationship health.
• Analyzeand report on payments economics including transaction fees interchange costs fraud losses and chargeback exposure across currencies and regions.
• Buildanalytical models alongside Finance to support unit economics analysis refund capacity and multi-currency cash flow projections.
• Collaboratewith global Payments Engineering teams to triage prioritize and author technical tickets for payment processing defects and incident resolution.
• Translatecomplex regulatory security and financial constraints into clear product requirements and delivery plans for Engineering.
• Supportfraud prevention strategies by monitoring key performance indicators evaluating detection tooling and ensuring PCI DSS compliance alongside Security and Risk teams.
• Coordinatecross-functional execution of payments initiatives clearly communicating risks performance metrics and trade-offs to senior leadership.
• Maintainoverlap hours with U.S. Pacific Time to facilitate seamless cross-functional coordination ticket grooming and sprint planning.

Requirements

• 3-5 years of experience in product management payments operations or financial operations with direct ownership of payment processing workflows and dispute management.
• Deep understanding of card networks acquirers tokenization fraud typologies chargeback lifecycles and PCI DSS compliance.
• Demonstrated expertise in multi-currency payment operations particularly across European markets (EU/UK).
• Advanced proficiency in Excel and data manipulation at scale for financial analysis reconciliation and reporting.
• Proven ability to manage payment processor and vendor relationships including issue escalation and deadline management.
• Experience collaborating with distributed engineering teams using ticketed workflows (e.g. Jira) to define and resolve product defects.
• Strong capability to operate autonomously as an individual contributor influencing cross-functional teams without direct authority.

Preferred Qualifications

• Experience with PSPs and processors used in EV charging IoT payments mobility or high-volume SaaS platforms.
• Hands-on expertise parsing and reconciling processor settlement files such as fixed-width flat files or batch reports.
• Proficiency in scripting (Python SQL or similar) for data extraction transformation and reconciliation automation.
• Familiarity with machine learning-driven fraud detection tools and chargeback representment workflows across major card networks.
• Track record of driving cost optimization or margin expansion initiatives.

Location
Bangalore India

We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race color ethnicity ancestry national origin religion sex gender gender identity gender expression sexual orientation age disability veteran status genetic information marital status or any legally protected status.

If there is a match between your experiences/skills and the Company needs we will contact you directly.