Principal Reliability Specialist-Customer Programs

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Who We Are:

At RTX the world largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

About Role:

As a Principal Reliability Specialist in the Customer Programs team you will lead the end-to-end management of in-service field events ensuring accurate data structuring stakeholder coordination and lead periodic Reliability review meetings with stakeholders and prepare/present fleet performance technical packages inorder to improve overall product performance.

What You Will Do:

• Lead event management process and ensure the data for completeness accuracy and consistency of event information.
• Identify data gaps systemic inconsistencies and process inefficiencies; coordinate with cross-functional stakeholders to drive timely resolution and improve overall data quality.
• Provide technical guidance and mentorship to juniors in preparing structured event summaries and analyses ensuring technical rigor clarity and decision-ready quality for stakeholder reviews.
• Oversee action tracking governance ensuring juniors team members drive timely closure of assigned actions and validating effectiveness of corrective measures.
• Review and technically validate teardown analyses inspection findings and documented root cause conclusions prepared by juniors team members; challenge assumptions where necessary and ensure robustness of corrective action recommendations.
• Conduct event screening meetings with stakeholders and capture meeting minutes decisions and action items for tracking purposes.
• Support effective integration and alignment with downstream Reliability and Product Performance teams by ensuring high-quality structured FEM data.
• Identify gaps across data sources processes and reporting frameworks and drive value stream initiatives for continuous improvement.
• Prepare and maintain the Reliability Technical Packages including dashboards trend analysis and mitigation tracking for top fleet issues.
• Collaborate with downstream Reliability PMT and Engineering teams to support prioritization of improvement initiatives and IPT actions.
• Drive continuous improvement initiatives including automations process standardization efforts and updates to Standard Work SIPOC diagrams and process flow maps.

Qualifications You Must Have:

• Bachelors degree in Aeronautical/ Aerospace or Aircraft Maintenance Engineering or Mechanical Engineering.
• Minimum 5-8 years prior relevant experience in the aviation industry preferably in Reliability Engineering Technical Services MRO or In-service Support roles.
• Working knowledge of airline field operations and in-service event reporting mechanisms.
• Working experience of field event management concepts reliability fundamentals and engine/component failure modes with probable root cause determination.
• Experience performing data validation data screening and structured technical documentation
• Ability to review and interpret teardown reports inspection findings and technical publications.
• Working knowledge of reliability fundamentals including removal rates trend analysis and failure mode identification.
• Proven ability to interpret reliability dashboards driver charts and performance metrics to support identification of top fleet issues.
• Experience preparing and presenting product performance technical packages to cross-functional stakeholders.
• Familiarity with aero engine technical publications such as CMMs ES SBs IPCs EMMs and regulatory compliance frameworks.
• Proficiency in Microsoft Office tools (Excel PowerPoint) and working knowledge of Power BI for data visualization
• Excellent verbal and written communication skills with confidence in engaging global stakeholders.

Qualifications We Prefer:

• Engine product knowledge training or certification from Airworthiness Authorities/ Airlines/ MROs/ OEMs.
• Certification in Reliability Engineering concepts such as CRE or CMRP (or progress toward certification).
• Certification /working expertise in data visualization tools such as Power BI.
• Certification /working expertise in Quality and continuous improvement methodologies such as Six Sigma or Lean Principles.

Shifts/Work Hours:

• UK Shift (12:30 PM to 9:30PM IST)

Onsite: Hybrid

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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