ORM Executive

Location: Andheri Mumbai
Experience: 1.5 – 2 Years
Education: Graduate (Any Discipline)
Salary: Up to 3.96 LPA
Working Days: 6 Days a Week
Shift: Rotational Shifts (One-Side Cab Facility Available for Night Shifts)

We are looking for a proactive and customer-focused ORM Executive to manage the organization's online reputation across multiple digital platforms. The ideal candidate should have experience in social media monitoring customer engagement sentiment analysis and online brand reputation management.

• Monitor and track brand mentions across social media platforms review websites forums and other online channels.
• Respond to customer reviews comments and queries promptly and professionally.
• Handle customer complaints and escalations while ensuring timely resolution.
• Perform sentiment analysis and prepare ORM reports with actionable insights.
• Coordinate with internal teams to resolve customer concerns effectively.
• Maintain brand communication standards and ensure SLA compliance.
• Generate reports using Excel Google Sheets dashboards and CSV exports.
• Support brand reputation management through continuous monitoring and analysis.

• 1.5–2 years of experience in Online Reputation Management (ORM).
• Excellent written and verbal communication skills in English.
• Good knowledge of Microsoft Excel and Google Sheets.
• Strong analytical and reporting skills.
• Ability to handle customer escalations professionally.
• Experience working with social media platforms such as Facebook Instagram LinkedIn and X (Twitter).

• Experience with ORM tools such as Brandwatch Sprinklr Meltwater or Talkwalker.
• Knowledge of Tableau or Power BI.
• Experience in crisis management and social media monitoring.

• Competitive salary package up to 3.96 LPA.
• Opportunity to work with a dynamic and growing organization.
• Exposure to leading ORM tools and digital reputation management.
• One-side cab facility for employees working night shifts.
• Career growth and learning opportunities.

Interested candidates can call or send a Hi on WhatsApp to apply.

Required Skills:

Team Coordination Customer Complaint Handling English Communication (Written & Verbal) Social Media Monitoring Microsoft Excel & Google Sheets