Operations Manager – FounderEntrepreneurial Experience

Hi this is Arpana one of the founding members of Fresh Prints.

In December 2016 I came across a job post on Naukri from Jacob Goodman one of the co-owners of Fresh Prints. They were looking for someone to lead Operations in India. The post had already been taken down but I decided to send Jacob an email anyway. To my surprise he replied and soon I found myself stepping into what would become a life-changing opportunity.

During the interview process it became clear just how new everything was. There was no office no payroll system no established infrastructure. But what stood out was Jacob and Joshs unwavering belief in the vision they had for Fresh Prints. They didnt have all the answers but their passion was contagious and I knew I wanted to help build something from the ground up.

So I jumped in. I found an office figured out payroll and even brought in my childhood best friend to help get things started. Those early days were full of unknowns but thats what made them so exciting. I got to wear multiple hats solve problems on the fly and help build something tangible. What started as a team of two soon grew into teams across Finance Tech and Marketing.

As the first employee of Fresh Prints India Ive had the privilege of helping shape the company from its earliest days. After taking a short break to have my daughter I returned to lead HR and Recruiting. Since then weve grown from a scrappy startup into a team of 400 people across three countries. But even today we still believe its day one.

One of the moments Im most proud of was how we navigated COVID-19 together. Overnight universities shut down events stopped and we went from million-dollar months to zero revenue.

But wed spent years preparing for uncertainty. From day one we believed our balance sheet had to be a strength so we always planned to be able to operate for at least a year without revenue or layoffs. When COVID hit we were scared but we were prepared.

Then we adapted. As demand for PPE surged we pivoted from custom apparel to supplying protective equipment. It wasnt just about keeping the business aliveit was about meeting a real need. That willingness to move quickly and solve problems together helped us come out stronger while many companies were simply trying to survive.

The opportunities that were available to me when I joined as the first employee are still here todayin fact theyre even bigger. Were at an exciting point in our journey and were looking for people who want to have a real impact on what comes next.

If youre someone who sees opportunity and isnt afraid to chase it this is the role for you. Were looking for people with an entrepreneurial mindset who take ownership challenge the norm and enjoy solving problems without a playbook. At Fresh Prints there are no limitsbut if youre looking for a role with a clear set of instructions this probably isnt it.

If our story resonates we want to hear from you!

The operations team handles the most crucial part of the business and is directly responsible for every step in delivering the end product to our customers.

• How do we build a team that drives the business forward
• How do we motivate Operations Associates to respond to a higher volume of tickets at an even higher quality
• How do you most efficiently manage incoming requests from printers customers and Campus Managers
• How can we reduce our costs and increase our profit margins overall

As a member of the Operations Leadership team youll be a driving force behind moving our Operations team forward. You will own an entire area and have a team of people to lead and motivate. You will set and track metrics by which your success will be measured.

Were looking for someone who has fantastic people management skills is a quick learner and isnt afraid to take on challenges daily. This is a high-impact role that requires excellent leadership and prioritization abilities. Were on a remarkable growth trajectory and as Fresh Prints grows you will too. You will be given the autonomy and guidance to have a tremendous impact on your role.

Youll be managing a talented team of 3 to 7 associates depending on which team you lead.

• Fully own a part of our supply chain. That includes any projects requests from other functions headcount planning helping the team realise its full potential and making it future-proof
• Managing a team of Ops Associates
• Managing communications with vendors & customers
• Managing escalations from the team and solving logistical issues
• Setting and tracking team metrics
• Make sure all goals are reached
• One-on-one meetings with your direct reports and with your manager

• Founded co-founded or independently run a real operating business.
• Built or scaled a business serving paying customers.
• Managed employees directlynot only agencies vendors or freelancers.
• Personally handled hiring coaching performance management and difficult people decisions.
• Owned business operations customers vendors costs and financial outcomes.
• Built processes from scratch in a fast-moving resource-constrained environment.
• Strong commercial judgment and the confidence to form an independent point of view.
• Approximately 512 years of total experience including meaningful people-management experience.
• Managed at least 35 employees at some point preferably more.
• Strong communication analytical organisational and problem-solving skills.
• Fluency in English and comfort working night shifts.

Experience building or running a business in any of the following areas would be especially relevant:

• E-commerce or D2C
• Apparel fashion merchandise or printing
• Supply chain logistics manufacturing or fulfilment
• Consumer products
• Vendor or marketplace operations
• B2B operational businesses
• Customer service or technology-enabled operations

The industry does not need to match Fresh Prints exactly. What matters is that you have managed real employees customers operations and financial outcomes.

Freelancing solo consulting passive co-founder roles short-term side projects or family-business involvement without clear ownership will not be considered equivalent to building and operating a business.

• Entrepreneurial thinking
• Strong people leadership
• Ownership and accountability
• Practical business judgment
• Proactive problem-solving
• Comfort with ambiguity
• Clear and structured communication
• Data-driven decision-making
• Ability to remain calm under pressure
• Willingness to stay hands-on

This is a high-impact role with significant autonomy and the opportunity to grow into broader Operations leadership as Fresh Prints continues to scale.

Compensation & Benefits

• Competitive annual salary between USD 15000 to USD 24000
• Health insurance
• Mental Health Benefits
• Learning opportunities
• Working in a great culture

Job Location

• Remote Working

Working Hours

• Working hours are 6:30 PM to 3:30 AM IST Monday to Friday

Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds ages LGBTQ and those with disabilities to apply.

Fresh Prints never charges any money during the hiring process. If youre asked to pay for a job its not real.