Operations & Analytics Executive E-Commerce

OPERATIONS & ANALYTICS EXECUTIVE – E-COMMERCE

COIMBATORE

Job Profile Key Functions

Role Purpose

To ensure smooth end-to-end execution of AVT's e-commerce and quick-commerce business through accurate order processing inventory planning fulfilment reconciliation data management and performance analytics. The role will provide one reliable source of information on sales stock profitability and operational performance across Amazon Flipkart Blinkit Zepto Swiggy Instamart and other online channels.

Key Job Functions

1. Order & Fulfilment Management

Monitor daily orders coordinate processing and dispatch track pending orders and ensure service levels. Escalate delays before cancellations or penalties occur.

2. Inventory Planning & Availability

Maintain SKU-wise inventory visibility calculate stock cover identify stock-out/excess risks and coordinate replenishment.

3. OTIF & Fill-Rate Management

Monitor OTIF fill rates order acceptance and cancellations. Analyse service failures and ensure corrective action.

4. Sales Analytics & MIS

Prepare daily weekly and monthly dashboards by platform brand SKU geography and channel; compare against target prior month and prior year.

5. Platform & SKU Performance Analytics

Identify fast/slow movers brand and SKU contribution platform productivity city performance and assortment opportunities.

6. Profitability & Contribution Analysis

Work with Finance to determine net realisation and contribution after discounts commissions logistics advertising promotions returns and platform charges.

7. Promotion Analysis

Measure pre- during- and post-promotion sales incremental volume cost and profitability; recommend continuation modification or discontinuation.

8. Advertising Performance Analytics

Consolidate spend impressions clicks conversion ROAS and ACOS and assess profitable growth.

9. Claims Deductions & Reconciliation

Maintain platform-wise trackers for claims shortages deductions returns penalties and receivables and coordinate timely recovery.

10. Returns & Cancellation Analysis

Track returns cancellations and complaints; identify recurring causes and coordinate corrective action.

11. Master Data & Listing Control

Maintain central SKU EAN/barcode MRP pack-size platform-code listing and commercial masters with consistent data.

12. Forecasting & Demand Planning

Prepare rolling SKU/platform forecasts based on history trends promotions and seasonality and share with Supply Chain.

13. Competitor & Market Analytics

Provide structured data on competitor pricing discounts assortment availability ratings and promotional intensity.

14. Management Dashboard & Action Tracker

Provide concise management reporting showing: What happened → Why → Action required → Owner → Deadline.

Qualifications:

• Education: MBA
• Experience: 2–4 years’ experience E commerce & Quick commerce

Preferred Background:

• FMCG / Food & Beverage / Consumer Goods

• Experience in scaling brands on Zepto Blinkit Swiggy Instamart Big Basket Amazon & Flipkart

CTC – 8 – 10 Lakhs Per Annum