OpenText Suite Specialist Mumbai
Job Summary
Join the Mumbai-based technology hub of a global insurance powerhouse where innovation meets the stability of a leading international group. This captive IT organization serves as a critical engine for the groups worldwide digital transformation leveraging a startup-inspired mindset to build complex customer-centric insurance solutions. We are currently facilitating the search for high-caliber talent to join this inclusive performance-driven environment that offers structured career roadmaps bespoke professional development and the opportunity to impact a global value chain.
Required Skills:
Designation : OpenText Suite Specialist (Business Analyst Developer Architect & Support) Requirements About the Role: We are seeking a versatile OpenText Suite Specialist to drive the implementation enhancement and 24/7 operational support of enterprise-grade OpenText ECM ecosystems (Content Server and Extended ECM). This consolidated role blends technical architecture application development business analysis and robust incident management to ensure high availability compliance and seamless end-to-end business integration. Key Responsibilities: - Architecture & Strategy: Translate business requirements into detailed technical designs and ECM solutions based on the OpenText platform ensuring strict adherence to performance security audit and monitoring standards. - Development & Customization: Design develop and test OpenText solutions including Content Server WebReports Workflows Document Pipelines and client components utilizing HTML JavaScript CSS and SQL. - Business Analysis & Sprint Management: Bridge the gap between IT and business stakeholders by managing end-to-end business requirements defining sprint backlogs (PBIs/Bugs) and handling financial/organizational support topics (e.g. ML4 support). - Operations GRC & Patching: Manage GRC responsibilities (Compliance ONE Essentials) certificate management third-party deployments (Tomcat/Java) vulnerability management and OTDS/Content Server patching installations and updates. - Incident Handling & 24/7 Support: Drive L2/L3 incident queue resolution (data/permission issues) daily health checks monitoring capacity planning (CPU RAM storage) and participate in shift-based support for P1/P2 major tickets. - Testing & Client Rollouts: Execute comprehensive testing across all implementations manage client rollouts (Enterprise Scan Enterprise Connect Viewers) and leverage knowledge of SAP-side customizations (OTEXBAS OTEXRL OTEXRM Extended ECM).
Required Education:
any graduate or post graduate