Onsite Technical Support Engineer

Greif is a global leader in performance packaging located in 40 countries. The company delivers trusted innovative and tailored solutions that support some of the worlds most in demand and fastest-growing industries.

With a commitment to legendary customer service operational excellence and global sustainability Greif packages lifes essentials - and creates lasting value for its colleagues customers and other stakeholders.

Learn more about the companys Customized Polymer Sustainable Fiber Durable Metal and Integrated Solutions at and follow Greif on Instagram and LinkedIn.

OUR VISION:

To Be the Advantage That Helps Our Customers Win.

OUR PURPOSE:

Creating packaging solutions for lifes essentials.

Job Requisition #:

Job Description:

Key Responsibilities

• Receives inbound service desk calls in a professional and timely manner according to IT Services procedures with a focus on prompt first call resolution.
• Captures accurate information from users (name location contact number problem description) into the ticketing system. Handles user requests within capability or quickly transfer calls to a senior technician.
• Performs installations and upgrades to computers for new and current colleagues at all levels of the organization.
• Performs PC lifecycle management activities such as receiving hardware inventorying migrating end users from their existing PCs to newly leased PCs wiping data and returning hardware.
• Properly uses IT asset inventory systems to safeguard computing assets and ensure they are deployed returned or disposed of correctly and cost-effectively.
• Evaluates and documents existing end user PC hardware software and configuration.
• Loads base Windows image and update with patches. Installs software and hardware.
• Performs basic troubleshooting diagnosis and repair of computer systems hardware and computer peripherals.
• Recommends policies/procedures to improve ticket resolution times.
• Participates in IT services project teams as requested.
• Perform other duties as assigned.

Education and Experience

• Typically possesses a High School diploma (or equivalent) and 2-5 years of relevant experience.

Knowledge and Skills

• General knowledge of IT functions required.
• Demonstrated skills in customer service and verbal written and mathematical skills.
• Demonstrate skills in supporting the Windows operating system in a domain environment.
• Good understanding of Microsoft Office Suite.
• Good attention to detail and ability to maintain confidential information is required.

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At Greif we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive be engaged and reach your full potential.

Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms all legitimate opportunities can be verified on our official Careers page at . All communication from Greif regarding job opportunities will also come from an @ email address. If you have concerns about the legitimacy of a job posting receive an unsolicited job offer or suspect fraudulent activity please contact us for verification via this link Contact Us - Greif.

EEO Statement:

offer a competitive salary excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex race religion age national origin color disability veteran status or any other any other legally protected characteristic.

For more information read Greifs Equal Opportunity Policy.