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Market Operations Analyst
Job Location:
Job Location:
Chandigarh - India
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
8 September 2026 (4 days ago)
Posted:
Application Deadline:
9 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Job Role: Market Operations Analyst
Location: Chandigarh
Duration: FTE
Department: Operations Market Operations (Middle Office)
Position Summary
The Market Operations Analyst is responsible for first-line client service and operational support across account management trade settlement product and registry holdings and platform troubleshooting. As a member of the Operations organization the Analyst helps ensure the front-to-back client and trade lifecycle is managed in accordance with the existing control framework and helps develop and enhance the controls and infrastructure required to build a best-in-class Operations organization.
The role ensures accurate and timely execution of daily processes reporting and exception management while coordinating with internal teams to deliver a seamless client experience. It also supports new business initiatives system enhancements and continuous process improvement.
Operations sits at the center of the business with touchpoints across Commercial Product Engineering Finance and partner registries. The position therefore requires strong communication meticulous attention to detail a control mindset and the ability to move between micro-technical detail and macro-level concepts. This is a remote role that requires meaningful overlap with US Eastern business hours.
Detailed Responsibilities by Category
1. Client Service & Level 1 Support
Summary: Provide Level 1 client service to a global customer base across the Client Connect platform and partner registries.
Summary: Manage the front-to-back trade lifecycle in accordance with the existing control framework.
Manage market holdings and trading activity on a daily basis.
Summary: Administer product holdings and transfers across partner registries.
Summary: Investigate and resolve breaks discrepancies and exceptions across holdings trades and reporting.
Reconcile and resolve breaks or discrepancies in product holdings trades and reports.
5. Reporting & Market Analysis
Summary: Produce operational and trading reporting and the supporting analysis that informs the business.
Create and compile trading and operational reports ensuring accuracy and timeliness.
Summary:
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Job Role: Market Operations Analyst
Location: Chandigarh
Duration: FTE
Department: Operations Market Operations (Middle Office)
Position Summary
The Market Operations Analyst is responsible for first-line client service and operational support across account management trade settlement product and registry holdings and platform troubleshooting. As a member of the Operations organization the Analyst helps ensure the front-to-back client and trade lifecycle is managed in accordance with the existing control framework and helps develop and enhance the controls and infrastructure required to build a best-in-class Operations organization.
The role ensures accurate and timely execution of daily processes reporting and exception management while coordinating with internal teams to deliver a seamless client experience. It also supports new business initiatives system enhancements and continuous process improvement.
Operations sits at the center of the business with touchpoints across Commercial Product Engineering Finance and partner registries. The position therefore requires strong communication meticulous attention to detail a control mindset and the ability to move between micro-technical detail and macro-level concepts. This is a remote role that requires meaningful overlap with US Eastern business hours.
Detailed Responsibilities by Category
1. Client Service & Level 1 Support
Summary: Provide Level 1 client service to a global customer base across the Client Connect platform and partner registries.
- Provide first-line client service on account management topics including account maintenance and general servicing.
- Assist clients with account onboarding requirements and supporting documentation.
- Respond to client queries relating to trade settlement lifecycle workflows and regular rebate programs.
- Answer client questions regarding product and registry holdings and activity.
- Troubleshot Client Connect platform and registry-specific issues escalating where resolution requires Technology or Product input.
- Liaise with clients to answer queries and report trades on a timely basis.
- Clarify requirements where client requests are incomplete or ambiguous using direct phone contact when the matter is urgent.
- Coordinate with Operations management Commercial and Technology to ensure a smooth and seamless client experience.
Summary: Manage the front-to-back trade lifecycle in accordance with the existing control framework.
Manage market holdings and trading activity on a daily basis.
- Execute trade settlement lifecycle workflows accurately and within required timeframes.
- Monitor and process client account activity including deposits withdrawals transfers and trade settlements.
- Support regular rebate program processing and associated client communication.
- Ensure lifecycle events are recorded documented and evidenced consistent with the control framework.
Summary: Administer product holdings and transfers across partner registries.
- Execute intraday and end-of-day transfers of product holdings via partner registries.
- Process participant holdings deposits and withdrawals on a timely basis.
- Maintain accurate positions and holdings across multiple registries and product types.
- Understand and apply the specific requirements and nuances of each registry market and product line.
- Coordinate with registry counterparts to resolve submission transfer or account issues.
Summary: Investigate and resolve breaks discrepancies and exceptions across holdings trades and reporting.
Reconcile and resolve breaks or discrepancies in product holdings trades and reports.
- Troubleshoot breaks and other requests raised by clients and by Commercial teams.
- Coordinate with Operations management Commercial and Technology to drive issues to resolution.
- Investigate root causes where issues recur and raise process improvement opportunities.
- Escalate risks and exceptions promptly to Operations management.
5. Reporting & Market Analysis
Summary: Produce operational and trading reporting and the supporting analysis that informs the business.
Create and compile trading and operational reports ensuring accuracy and timeliness.
- Report on market trading activity and produce trend analysis across markets.
- Maintain recurring reporting schedules and update report content as requirements change.
- Provide quantitative analysis supporting operational and commercial decision-making.
- 6. New Business & Platform Enhancement Support
- Summary: Support the launch of new products and services and the systems on which Operations depend.
- Support new business initiatives including quantitative analysis of service requirements for launching new products and services.
- Support further enhancements and development across Salesforce applications including Service Cloud CRM and reporting.
- Test and validate system changes affecting operational workflows before release.
- Contribute ideas and constructive informed feedback for operational improvements.
Summary:
- Maintain compliance with standard operating procedures and strengthen operational controls.
- Maintain compliance with SOPs and the existing operational control framework.
- Maintain accurate retrievable notes and documentation across platforms products and registries.
- Follow and enhance operational procedures identifying gaps bottlenecks and control weaknesses.
- Escalate issues and potential risk clearly and without delay.
- Perform other administrative responsibilities as needed.
- Bachelors degree with approximately 13 years of experience in a financial services related Operations Middle Office or Client Service function.
- Availability to work a schedule with meaningful overlap with US Eastern business hours.
- Availability to participate in a rotating coverage schedule including periodic weekend coverage as market activity requires.
- Excellent written and verbal communication skills supporting both internal collaboration across multiple teams and external client-facing interaction.
- Ability to multitask and manage multiple competing demands and priorities with sound judgement on when to pivot.
- Meticulous attention to detail particularly when managing nuances across platforms registries and products.
- A control mentality with the ability to both follow and enhance operational procedures.
- Proactive self-starter who takes ownership of processes works independently and is not afraid to ask questions or pick up the phone.
- Proven technical and analytical skills with a systematic problem-solving approach.
- Basic to intermediate proficiency with Microsoft Excel and general familiarity with Microsoft Office applications.
- Strong desire to continuously learn embrace change quickly and perform under pressure in a fast-paced environment.
- Strong interest in environmental markets.
- Experience in a trading environment agnostic to product line equities FX fixed income and currencies or commodities (environmental or non-environmental).
- Customer service experience within the financial services sector.
- Experience with Salesforce or another CRM system.
- Advanced Excel skills beyond basic formulas.
- Familiarity with AI tools particularly Copilot.
- Experience with JIRA.
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Required Experience:
IC
