Manager-Operations

1

Job Description :Manager Operations -US Life Insurance

Location: Pune India

Work Model: Work from Office

Shift: US Night Shift

Function: Insurance Operations / Client Delivery

Role Overview :

We are seeking a highly experienced and dynamic Manager Insurance Operations to lead end-to-end operations for a strategic insurance client. This is a high-impact leadership role requiring a strong combination of Insurance domain expertise ( Life Retail Commercial insurance ) operational leadership client management project/program management transition management automation business development support and executive communication. The successful candidate will be responsible not only for ensuring operational excellence and meeting agreed service levels but also for identifying opportunities to transform the operation improve customer experience drive automation support new business pursuits and lead strategic initiatives for the client. The individual should be equally comfortable running the business improving the business and engaging confidently with senior client stakeholders and CXO-level audiences.

Required Qualifications & Experience Essential:

10 years of overall experience with significant experience in Insurance operations ( Life / Retail / Commercial ). Strong experience managing US Insurance / Life & Annuity operations / Retail / Commercial. Demonstrated experience managing end-to-end operations across the Life / Retail / Commercial Insurance value chain. Strong understanding of US Insurance products processes and policy lifecycle. Proven experience managing large teams and multiple operational processes. Demonstrated experience in client-facing roles with senior US stakeholders. Proven experience in managing operational SLAs KPIs quality and productivity. Demonstrated experience in new client transitions / migrations. Demonstrated experience in building teams from scratch and scaling them. Demonstrated experience in driving automation and process transformation with measurable outcomes. Strong project management / program management experience. Proven experience creating new business proposals RFP responses and client presentations. Excellent PowerPoint presentation and storytelling skills. Excellent written and verbal communication skills. Strong analytical and problem-solving capabilities. Ability to work independently manage ambiguity and make sound business decisions. Willingness to work in a US night shift environment. Willingness to work 100% from office.

Qualifications:

Bachelors degree in Business Insurance Finance Operations Engineering or a related discipline. Masters degree / MBA preferred.

State Insurance Adjuster / Claims Adjuster certification or relevant US state insurance licensing .

LOMA / FLMI / ALMI or equivalent Life Insurance certification preferred.

Lean Six Sigma certification preferred. PMP / PRINCE2 / Agile certification preferred. Experience working with Life Insurance policy administration platforms such as Guidewire Majesco Sapiens Vitech FAST Oracle/legacy PAS platforms or similar is desirable. Exposure to RPA AI/GenAI workflow automation process mining and analytics tools is preferred. Experience working with US clients and understanding US insurance operating models is strongly preferred.

105457 Operations Management Non-Executive Allianz Services Full-Time Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees their ambitions dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore to grow and to shape a better future for our customers and the world around us.

At Allianz we stand for unity: we believe that a united world is a more prospous world and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace where people and performance both matter and nurtures a culture grounded in integrity fairness inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background age gender nationality religion social class disability or sexual orientation or any other characteristics protected under applicable local laws and regulations.

Great to have you on board. Lets care for tomorrow.