Manager III, Program Manager, Seller Economics & Fees

The Manager III Program Management role will lead the Fee Strategy Operations (FSO) team Amazons central execution and operations arm for fee strategy seller incentive programs and Go-To-Market (GTM) delivery across worldwide marketplaces. You will manage a team of program managers business analysts and operations specialists working at the intersection of Fee Strategy Product Tech Operations and cross-functional stakeholder teams to drive execution across key workstreams including annual and peak fee changes seller incentive programs (NSI NSP GSI) Gen AIpowered automation and seller experience improvements.
Our environment is fast-paced and high-impact the team manages GTM execution across 19 marketplaces coordinates with 4050 cross-functional POCs per launch and drives programs projected to generate billions in incremental seller GMS. This role requires a self-starter who is detail-oriented analytical and comfortable leading through ambiguity while managing multiple concurrent programs partners and senior leadership stakeholders.
The Fees Team is looking for an experienced enthusiastic and diligent Manager who can deliver on complex cross-functional programs while aligning with organizational goals and partnering across Product Tech Finance Legal Tax Marketing and Seller Support teams. You should understand business problems end-to-end and have the ability to prevent or mitigate consequences of poor business decisions. As the owner of the program you should be able to look at the bigger business picture drive outcomes by understanding relevant business requirements and scale operations through automation and AI-driven solutions.

Key job responsibilities
Lead and develop a team of program managers analysts and operations specialists responsible for worldwide fee strategy execution and incentive program management
Own end-to-end GTM execution for annual fee changes peak fee changes and policy updates across US CA EU JP AU and emerging marketplaces managing 100 tasks 20 milestones and coordination across 15 teams per cycle
Drive program management for seller incentive programs (New Seller Incentives New Selection Program Global Selling Incentives) including launch readiness enrollment acceleration credit utilization campaigns and causal measurement
Partner with cross-functional teams including Fee Strategy Product Managers Tech Legal Tax Finance Marketing and Seller Support to understand business requirements and deliver integrated execution plans
Identify quantify and escalate technical issues across incentive programs driving root cause analysis impact assessment reimbursement execution and seller communications
Champion Gen AI and automation initiatives to scale operations including AI-powered ticket resolution content generation agents and automated data quality auditing
Communicate regularly with senior leadership and stakeholders; define and track relevant KPIs to report program health seller impact and operational performance
Plan resourcing analyze and report weekly and monthly metrics; identify trends and opportunities to improve processes and reduce seller friction
Execute high-priority cross-functional projects to improve operations performance and seller experience
Design and implement automation solutions that remove manual processes and enable stakeholders to manage the business more effectively
Build and maintain centralized data stores and reporting dashboards to enable self-serve analytics for worldwide tenant and internal teams

A day in the life
a part of BRD review for an upcoming annual fee change aligning GTM timelines and RACI ownership across 17 teams
metrics on fee incentive programs (NSI NSP GSI) with business stakeholders tracking enrollment credit consumption and iGMS impact
a seller escalation related to fee discrepancies coordinating root cause analysis and reimbursement execution
a working backwards plan for seller communications related to a fee policy change across multiple worldwide marketplaces
AI agent performance metrics assessing auto-resolution rates for the NSI/NSP Resolver Agent and identifying expansion opportunities
with Product and Tech teams on upcoming incentive program launches ensuring operational readiness and test order validation

- 6 years of working cross functionally with tech and non-tech teams experience
- 6 years of team management experience
- 6 years of cross functional project delivery experience
- 5 years of program or project management experience
- Experience defining program requirements and using data and metrics to determine improvements

- Experience managing analyzing and communicating results to senior management
- Experience driving GTM execution for fee changes incentive programs or seller/merchant-facing initiatives across multiple marketplaces
- Experience operating in a WW (worldwide) program management capacity across multiple geographies and regulatory environments
- Familiarity with Gen AI tools and automation frameworks (e.g. AI agents workflow automation) to scale operational processes

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