Manager, Global Platform Technology ITAD

Its fun to work in a company where people truly BELIEVE in what theyre doing!

Job Description:

Manager Global Platform Technology - ITAD

As Manager Global Platform Technology you will lead distributed engineering teams to deliver high-quality technology solutions aligned with business priorities across the IT Asset Disposition (ITAD) and reverse logistics business. You will be a strong partner to Business and Product leaders driving execution collaboration operational excellence and engineering performance in a fast-paced environment.

Your Role

• Lead mentor and develop distributed engineering teams with direct reports fostering ownership accountability collaboration and continuous improvement.
• Partner closely with Business Product and Technology leaders to translate business priorities into clear engineering objectives and successful outcomes.
• Drive end-to-end delivery managing priorities dependencies risks and commitments with strong ownership and accountability.
• Establish effective onshore/offshore communication and collaboration ensuring transparency alignment and seamless execution across locations.
• Leverage Jira and Confluence for delivery planning backlog management documentation reporting and team collaboration.
• Own and continuously improve incident management and production support processes ensuring timely resolution effective escalation root-cause analysis and prevention of recurring issues.
• Partner with Engineering Infrastructure and Support teams to improve production stability system reliability and operational efficiency.
• Lead teams delivering high-volume user-facing web applications that are scalable reliable secure and performant.
• Communicate effectively with technical and business stakeholders including senior leadership clearly articulating status risks issues and business impact.
• Lead by example with a can-do attitude strong work ethic and willingness to take ownership of challenging situations.
• Thrive in a high-paced dynamic environment effectively managing multiple priorities and delivering against aggressive timelines.

What You Bring

• 8 years of experience in software engineering technology or enterprise IT.
• 2 years of experience managing engineering teams with direct reports preferably in a distributed/onshore-offshore model.
• Proven experience managing incident management production support problem management and service reliability.
• Experience building and supporting high-volume user-facing applications at enterprise scale.
• Prior experience with major technology platforms such as .NET Java Pythonand/or other similar programming language.
• Experience with cloud-native technologies and architectures on Azure AWS Google Cloud or other major cloud providers.
• Strong database knowledge and troubleshooting skills with the ability to guide teams through complex technical and production issues.
• Strong experience leading geographically distributed teams with excellent onshore/offshore communication and collaboration skills.
• Proven ability to partner effectively with Business Product and Technology stakeholders.
• Strong expertise with Jira and Confluence.
• Excellent communication presentation influencing and stakeholder management skills.
• Strong ownership mindset with a demonstrated can-do attitude and lead-by-example leadership style.
• Ability to operate effectively in a high-paced environment manage ambiguity and deliver results under pressure.