Manager, Customer Success

Seismic is the Go-To-Market Performance company driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations buyer engagement governed content coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform the company equips customer-facing teams with the insights governance and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2500 organizations and over 3.5 million users around the globe Seismic is headquartered in San Diego with offices across North America Europe and Asia-Pacific. Learn more at .

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here.

The Senior Manager of Customer Success will build and lead the Customer Success team in Seismics India hubsupporting a high-volume book of business through scaled digital engagement. This role createsa strong teamculture and drives consistent customer engagement adoption risk management renewal readiness and value realizationat scale.

This leader will collaborate with Customer Success leadership and Seismics Customer Experience organization (Community Customer Education Programs and Operations) to translate Seismics global strategy into regular team executionwith a focus on using AI and automation to streamline workflows scale customer touchpoints and increase team productivity. The role also serves as an escalation point for internal teams and customersrepresentingSeismic to both.

Who you are:

• You are an experienced people leader witha track recordof managing and developing Customer Success teams.

• You set clear priorities operating rhythms and performance expectations for distributed teams.

• You understand how customer adoption value realization risk management and renewal readiness support retention.

• You work effectively across Sales Renewals Services Support Product and Operations.

• You are comfortable representing the Customer Success function with customers prospects and internal stakeholders.

What you will be doing:

• Lead and develop a team of Customer Success Managersand Renewals Specialistin Seismics India hub ensuring the team meets customer satisfaction and retention targets.

• Hire onboard coach and develop a high-performing Customer Success team in India including performance management career development and building a culture of accountability and continuous improvement. Establish operating rhythms and management routines that drive measurable improvements across customer engagement adoption risk mitigation renewal readiness and customervalue. Serveas an escalation resource for CSMs internal teams and customers resolving escalations within defined SLAs and improving customer outcomes.

• Partner cross-functionally to remove blockers improve CSM effectiveness and represent Customer Success with customers and prospects.

• Evolve Seismics Digital Customer Success program at the India hub in partnership with CS leadership and the CX organization (Community Customer Education Programs Operations) by surfacing gaps contributing improvements and shaping the regional operating model.

• Own the health renewal forecast and risk pipeline for the book of business ensuring forecast accuracy early identification of risk themes and clear escalation paths.