Manager Customer Enablement Programs

Vectra is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra AI Platform delivers integrated signal across public cloud SaaS identity and data center networks in a single platform. Powered by patented Attack Signal Intelligence it empowers security teams to rapidly prioritize investigate and respond to the most advanced cyber-attacks. With 35 patents in AI-driven threat detection and the most vendor references in MITRE D3FEND organizations worldwide rely on the Vectra AI to move at the speed and scale of hybrid attackers. For more information visit .

Position Summary

The Manager Customer Enablement Programs is responsible for leading the development delivery and continuous improvement of customer-facing learning experiences that help customers successfully adopt operate and maximize value from Vectra leader will manage the India-based Customer Enablement team and partner closely with Customer Success Product Management Product Marketing Services and Supportto create scalable education programs technical training onboarding contentcertifications and adoption to the Director Global Academy this role serves as the operational leader responsible for executing Vectras customer education strategy at scale.

Key Responsibilities

Customer Education Program Leadership

Lead development of customer-facing education programs.

Build learning paths that support onboarding adoption administration andadvanced product usage.

Ensure education content aligns with customer lifecycle milestones.

Support certification and credentialing initiatives.

Team Leadership

Manage and coach:

Sr. Instructional Designer

Content Creator

Apprentice Content Creator (rotation)

Responsibilities include:

Workload management via Planner against 2 week sprint schedule

Coaching and development

Performance management
Quarterly planning and prioritizationContent Development & Production

Oversee creation of:

o Customer onboarding programs

o Product training

o Technical education

o Certification preparation materials

o Video learning content

o Knowledge reinforcement programs

Ensure content quality consistency and scalability.

Customer Adoption Enablement

Partner with Customer Success leadership to identify education gaps.

Develop programs that improve product adoption and customer outcomes.

Support customer readiness during product launches and platform updates.

Create self-service learning experiences that reduce support burden.

Stakeholder Management

Partner closely with:

Customer Success

Professional Services

Technical Support

Product Management

Product Marketing

Global Enablement

Act as the primary operational bridge between business stakeholders and contentdevelopment teams.

Program Measurement Track and report:

Course completions

Certification attainment

Learning engagement

Customer adoption metrics

Training effectiveness

Content utilization

Qualifications

Required

7 years in customer education customer enablement instructional designtraining operations or learning program management.

3 years managing content development teams.

Experience supporting enterprise software or SaaS customers.

Strong project management and stakeholder management skills.

Experience developing scalable digital learning programsPreferred

Cybersecurity industry experience.

Customer Success or Technical Enablement background.

Experience supporting certification programs.

LMS administration experience.

Experience working with global teams.

Success Metrics

First 12 Months

Increase customer training consumption.

Improve onboarding and adoption program coverage.

Launch or expand certification offerings.

Reduce content development turnaround times.

Improve customer satisfaction with learning programs.

Establish scalable customer education operations

Vectra provides a comprehensive total rewards packagethat supports the financial physical mental and overall health of our employees and their families. Compensation includes competitive base pay incentive plan eligibility and participation in the employee equity plan (stock options). Specific benefits offered varies by location but commonly include health care insurance income protection / life insurance access to retirement savings plans behavioral & emotional wellness services generous time away from work and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status.