Manager CLD Omni

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Possible.

Key Responsibilities

1. Customer Service & Fulfillment Execution

• Manage end-to-end service execution for assigned Omni accounts.

• Track and improve service KPIs (OTIF Case Fill order aging secondary service metrics).

• Monitor backlog short supply and delivery issues; ensuretimelyresolution.

2. Account Management & Coordination

• Act as the day-to-day SPOC for assigned customers from a supply chain perspective.

• Coordinate with Planning / Product Supply / Logistics to ensure service commitments are met.

• Support execution of promotions launches and demand spikes.

3. Analytics & Reporting

• Prepare daily / weekly service dashboards and account-level performance reports.

• Perform first-level root-cause analysis for service losses

• Provide insights and inputs to the OTC Lead for governance and review forums.

4. Order-to-Cash Operations Support

• Support governance of OTC processes executed via shared/external service teams.

• Track SLA adherence data quality issues and operational exceptions.

• Escalate systemic or recurring issues with structured data.

5. Continuous Improvement

• Identifyopportunities to improve service stability process efficiency and data accuracy.

• Supportdigitisationand process improvement initiatives led by the OTC Lead.

• Document SOPs and standard work for assigned accounts.

Candidate Profile&Experience

• 46 years of experience in Supply Chain Customer Operations or Customer Fulfillment.

Relevant backgrounds&Education

• Supply Planning

• Customer Operations / Customer Service

• Order Management / CLD roles

• Exposure to Omni customers preferred.

• MBA in Supply Chain / Operations preferred.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation or preference gender identity national origin disability status protected veteran status or any other characteristic protected by law.