Managed Services Governance Advisor

The Advisor Managed Services will act as the primary governance lead for Managed Services engagements ensuring contractual commitments service performance commercial obligations and change activities are effectively governed. Drive continuous improvement transparency risk mitigation and value realization across managed service partnerships.

Managed Services Governance & Performance Management

• Own overall performance and partnership management through an integrated governance model across contract financial and change management.
• Partner with CSSP FP&A DT&D and supplier teams to operate governance cadences at operational and executive levels.
• Oversee supplier performance against SLAs KPIs XLAs contractual commitments milestones and transformation roadmaps; drive corrective actions and SIPs through the governance forums

Commercial Governance Financial Management & Pricing

• Govern commercial commitments contractual obligations pricing constructs budget utilization forecasts savings and value realization.
• Validate invoices against contracts pricing schedules approved changes service volumes consumption data and resource rates.
• Monitor commercial risks COLA increases financial exposures penalties/credits pricing inefficiencies and optimization opportunities.
• Support benchmarking renewals pricing negotiations and commercial impact assessments.

Change Management Governance & Invoice QA

• Govern managed services changes through established CAB and approval processes including review of scope cost risk impact and contractual alignment.
• Ensure documentation and approvals for changes track implementation success and cumulative impacts on service performance and costs.
• Perform invoice QA before payment identify billing discrepancies track recurring issues and drive root cause resolution.

Risk Issue Tool Enablement & Data Insights

• Maintain centralized issue and risk registers; track remediation actions mitigation plans supplier dependencies and delivery risks.
• Escalate critical operational commercial security and compliance concerns; provide concise leadership risk summaries.
• Drive adoption of governance tools and platforms such as ServiceNow Power BI Power Automate SAP/Ariba Beeline Jira SharePoint and CLM platforms.
• Improve governance dashboards scorecards automated reporting data quality workflow automation and governance repositories.

Continuous Improvement & Value Realization

• Identify opportunities to improve service quality governance maturity automation process optimization and commercial outcomes.
• Track contracted benefits savings efficiencies and value realization; conduct lessons learned reviews and maturity assessments.
• Promote best practices consistently across managed services suppliers.

• Bachelors degree in Information Technology Engineering Business Finance Supply Chain or related field.
• 8 years of experience in Supplier Governance Vendor Management Managed Services Governance IT Service Management Commercial Management or Outsourcing Governance.
• Demonstrated experience managing supplier performance governance forums SLAs/KPIs contract compliance commercial obligations and risk management activities.
• Experience with managed services engagements across Application Infrastructure End User Cloud or Digital Workplace services.
• Strong commercial and financial acumen with experience in invoice validation pricing analysis budgeting forecasting and value realization.
• Proficiency with governance and reporting tools such as ServiceNow Power BI SAP/Ariba Jira SharePoint and workflow automation platforms.
• Excellent stakeholder management communication negotiation and executive presentation skills.
• ITIL SIAM PMP Lean Six Sigma or Vendor Management certifications preferred.
• MBA or equivalent postgraduate qualification preferred.