Major Incident Manager L1(Contract)
Job Summary
Malad 6 Days Working ITIL Mandatory
Role:
- Manage P1/P2 Major Incidents end-to-end
- Drive bridge calls coordinate teams ensure quick resolution
- Provide real-time stakeholder communication
- Ensure SLA adherence & minimize business impact
- Conduct PIR/RCA and trigger emergency changes
Experience: 612 yrs (5 yrs in MIM)
Tools: ServiceNow preferred
Required Experience:
Manager
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.