Let's begin! Asst Dir-Financial Engineer

At Moodys we unite the brightest minds to turn todays risks into tomorrows opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they arewith the freedom to exchange ideas think innovatively and listen to each other and customers in meaningful ways. Moodys is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment were advancing AI to move from insight to actionenabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity helping our clients navigate uncertainty with clarity speed and confidence.

If you are excited about this opportunity but do not meet every single requirement please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship lead with curiosity champion diverse perspectives turn inputs into actions and uphold trust through integrity.

Skills and Competencies

• 3-7 years of experience in Customer Success Operations Business Operations Revenue Operations Analytics Consulting or related functions
• Strong analytical problem-solving and process improvement capabilities with the ability to translate business needs into practical solutions
• Experience working with customer relationship management or customer success platforms and supporting business system enhancements
• Proven ability to leverage data reporting and insights to drive operational improvements and business decision-making
• Strong communication and stakeholder management skills with the ability to collaborate across business and technology teams
• Desired: Experience with Generative AI workflow automation dashboard development or operational transformation initiatives

Education

• Bachelors degree in Business Finance Technology Analytics or a related field

Responsibilities

• Drive operational excellence through process improvement analytics automation business systems enablement and responsible AI adoption across the Customer Success organization
• Support continuous improvement of Customer Success processes workflows and operating procedures
• Identify opportunities to streamline manual activities and implement scalable operational solutions
• Gather business requirements and partner with technology teams to enhance business systems data quality and user experience
• Support testing implementation adoption and ongoing optimization of customer success technologies and reporting solutions
• Develop reports dashboards and analyses that provide insights into customer engagement operational performance and business outcomes
• Consolidate and analyze data from multiple sources to identify trends risks and improvement opportunities
• Research evaluate and implement practical automation and Generative AI solutions that improve productivity and reduce administrative effort
• Develop AI-enabled workflows templates training resources and adoption materials to support business users
• Support cross-functional collaboration between Customer Success Product Sales Operations and Technology teams
• Gather and synthesize customer feedback to inform process operational and product improvements
• Create user guides knowledge resources and onboarding materials to support process and system adoption
• Contribute to operational excellence initiatives and serve as a trusted partner to stakeholders across the organization

About the Team

Our Asset Management Customer Success Operations team is responsible for enabling scalable customer engagement operational excellence and technology adoption that helps deliver value throughout the customer lifecycle

Moodys is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status sexual orientation gender expression gender identity or any other characteristic protected by law.

Candidates for Moodys Corporation may be asked to disclose securities holdings pursuant to Moodys Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy including remediation of positions in those holdings as necessary.