Lead, Forward Deployed Engineer

Who are we

Founded in 2014 by Khadim Batti and Vara Kumar Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle from ideation to training to the deployment of software. Driving user productivity ensuring process compliance and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity Whatfix is the only DAP innovating beyond the category positioning itself as a comprehensive suite for GenAI-powered digital adoption analytics and application simulation. Whatfix product suite consists of 3 products - DAP Product Analytics and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US India UK Germany Singapore and Australia and a presence across 40 countries.

Customers: 700 enterprise customers including over 80 Fortune 500 companies such as Shell Microsoft Schneider Electric and UPS Supply Chain Solutions.

Investors: Raised a total of $270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments Eight Roads Ventures (A division of Fidelity Investments) Dragoneer Investments Peak XV Partners and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth Whatfix is among the Top 50 Indian Software Companies as per G2 Best Software Awards.

• Recognized as a Leader in the digital adoption platforms (DAP) category for the past 4 years by leading analyst firms like Gartner Forrester IDC and Everest Group.

• The only vendor recognized as a Customers Choice in the 2024 Gartner Voice of the Customer for Digital Adoption Platforms has once again earned the Customers Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%

• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500 North America for Fourth Consecutive Year

• Won the Silver for Stevies Employer of the Year 2023 Computer Software category and also recognized as Great Place to Work 2022-2023

• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal

On the G2 peer review platform Whatfix has received 77 Leader badges across all market segments including Small Medium and Enterprise in 2024 among numerous other industry recognitions.

ABOUT THE TEAM BIZAPPS AGENTIFICATION

The Bizapps Agentification team sits at the intersection of AI business operations and product engineering. We are building the next generation of intelligent process automation replacing manual repetitive business workflows with AI agents that think decide and act. This is not incremental automation; its a ground-up rethinking of how internal functions (Sales HR Finance RevOps) operate using agentic AI.

We are looking for a Lead Engineer who can own the design and delivery of agentic solutions end to will work with business stakeholders to identify automation opportunities design the agent architecture build it ship it and measure adoption.

ROLE OVERVIEW

We are looking for highly curious and technically strong candidates for the Lead Forward Deployed Engineer (FDE) role within the Bizapps Agentification this role you will design build and iterate on AI agents that automate key Whatfix business processes from lead enrichment and candidate screening to AR collections and pre-sales workflow automation.
You will work with real data real stakeholders and real production constraints. The person we are looking for is primarily hands-on they write code ship agents and solve hard problems themselves. They also have the experience to guide a small team review work and raise the engineering bar without becoming a bottleneck.

WHAT YOULL DO

- Lead the design and development of AI agents that automate end-to-end business processes across Sales HR Finance and RevOps Own the full lifecycle of each agent -- from stakeholder discovery and process mapping to architecture build deployment and adoption measurement

- Design and build AI agents to automate end-to-end business processes across Sales HR Finance and RevOps functions.

- Integrate large language models (LLMs) with internal tools APIs CRMs (Salesforce) and data sources to create autonomous workflow agents.

- Prototype and iterate on agentic architectures including multi-step reasoning chains tool-calling agents and retrieval-augmented generation (RAG) pipelines.

- Collaborate with business stakeholders to map current manual processes identify automation opportunities and define agent success metrics.

- Build lightweight dashboards or reporting layers to monitor agent performance and output quality.

- Document agent designs prompt strategies and integration specs clearly for internal stakeholders and leadership reviews.

- Participate in weekly cross-functional reviews with leadership (including CRO and CFO-level stakeholders) on initiative progress.

WHAT WERE LOOKING FOR

Must-Haves:

- Currently pursuing a . in Computer Science Engineering or a related technical field.

- 5 to 7 years of software engineering experience with at least 2 years building AI or LLM-powered systems

- Strong fundamentals in Python you can build debug and ship working code independently.

- Genuine curiosity about AI LLMs and agentic systems youve explored tools like LangChain LlamaIndex CrewAI AutoGen or similar frameworks (even if outside of coursework).

- Ability to think in systems: you can break down a messy process into structured inputs logic and outputs.

- Strong written communication you can document what you build clearly.

Good to Have:

- Hands-on experience building with OpenAI Anthropic Claude Gemini or similar LLM APIs.

- Familiarity with REST APIs webhooks and API-based integrations.

- Exposure to Salesforce HubSpot or any CRM/ERP system development.

- Experience with prompt engineering chain-of-thought reasoning or tool-calling patterns.

- Prior internship or project experience involving automation workflow tools or business process modeling.

WHAT YOU WILL WORK ON

-You will own and ship agents that are in active production use -- not prototypes sitting in a demo environment

- Direct visibility into senior leadership. Your work is reviewed at CRO and CFO level every week

- You will be building the agentic platform layer that every internal AI initiative at Whatfix runs on

Real business impact -- agents you build replace manual work that real people were doing every day

- You will be building the agentic platform layer that every internal AI initiative at Whatfix runs on

Real business impact -- agents you build replace manual work that real people were doing every day

WHY JOIN THIS TEAM

This is a rare opportunity where you wont be assigned to a backlog ticket queue. Youll be building agents that are actively reviewed by the companys CRO and CFO. The Bizapps Agentification program is a strategic priority for Whatfix in and this team has a direct line to leadership real users and real you want to understand what it takes to bring AI from a demo to a production business process this is where you do it.