Position: L2/L3 Restaurant POS Support Engineer Oracle Micros Simphony
Location: Chennai (Onsite/Hybrid/Remote)
Shift Timing: 2.00PM to 11.00PM IST (UK Shift)
Engagement Type: Full Time
About the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-location internationally expanding restaurant operation. This is a blended role you will handle frontline incident triage and hardware/network troubleshooting (L2) while also owning root-cause analysis API/integration diagnostics and vendor coordination for payment and tax systems (L3). You will work closely with engineering leadership external vendors (eThor Clover Adyen Vertex) and non-technical restaurant operations stakeholders across US and UK/EU time zones.
Read and interpret API/integration logs to diagnose downstream system failures
Coordinate and escalate with third-party vendors; track SLAs and push for timely resolution
Support new store openings hardware staging network cutover and local compliance requirements
Produce clear non-technical incident summaries for restaurant managers and senior leadership
Required Skills & Experience:
3 years hands-on with Oracle Micros Simphony POS configuration EMC administration terminal setup
Experience troubleshooting MICROS Workstation hardware (WS6/WS8) peripherals and thermal/performance issues
Solid networking fundamentals: firewall rules port whitelisting DNS VPN/site-to-site POS network outage diagnosis
Payment terminal integration experience Adyen strongly preferred; familiarity with EMV and gateway connectivity
Hands-on with ITSM ticketing tools (ServiceNow Jira Service Management or equivalent)
Ability to read API and integration logs to isolate failures across POS and downstream systems
Proven vendor coordination experience escalation ownership SLA tracking professional pushback
Strong written communication able to translate technical findings into plain language for non-technical stakeholders
Good to Have:
Experience supporting international store openings/go-lives with network and compliance considerations
Basic API/integration testing using Postman; familiarity with REST APIs and JSON payloads
Understanding of Simphony STS Gen2 API Location API vs. Cloud API distinction
Awareness of PCI compliance requirements in POS/payments environments
Prior exposure to luxury hospitality or high-service-expectation restaurant brands
Required Skills:
Position: L2/L3 Restaurant POS Support Engineer Oracle Micros Simphony Location: Chennai (Onsite/Hybrid/Remote) Shift Timing: 2.00PM to 11.00PM IST (UK Shift) Engagement Type: Full Time About the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-location internationally expanding restaurant operation. This is a blended role you will handle frontline incident triage and hardware/network troubleshooting (L2) while also owning root-cause analysis API/integration diagnostics and vendor coordination for payment and tax systems (L3). You will work closely with engineering leadership external vendors (eThor Clover Adyen Vertex) and non-technical restaurant operations stakeholders across US and UK/EU time zones. What You Will Do: Triage and resolve L2 POS incidents: workstation reboots peripheral failures network connectivity issues Own L3 root-cause analysis for integration failures between Simphony and payment tax and loyalty systems Administer and configure Oracle Micros Simphony via EMC (menu service charges workstation/terminal setup) Troubleshoot MICROS Workstation 6/8 hardware thermal issues peripheral (printer cash drawer card reader) connectivity Support payment terminal integrations (Adyen preferred) EMV card-present transactions gateway connectivity Read and interpret API/integration logs to diagnose downstream system failures Coordinate and escalate with third-party vendors; track SLAs and push for timely resolution Support new store openings hardware staging network cutover and local compliance requirements Produce clear non-technical incident summaries for restaurant managers and senior leadership Required Skills & Experience: 3 years hands-on with Oracle Micros Simphony POS configuration EMC administration terminal setup Experience troubleshooting MICROS Workstation hardware (WS6/WS8) peripherals and thermal/performance issues Solid networking fundamentals: firewall rules port whitelisting DNS VPN/site-to-site POS network outage diagnosis Payment terminal integration experience Adyen strongly preferred; familiarity with EMV and gateway connectivity Hands-on with ITSM ticketing tools (ServiceNow Jira Service Management or equivalent) Ability to read API and integration logs to isolate failures across POS and downstream systems Proven vendor coordination experience escalation ownership SLA tracking professional pushback Strong written communication able to translate technical findings into plain language for non-technical stakeholders Good to Have: Experience supporting international store openings/go-lives with network and compliance considerations Basic API/integration testing using Postman; familiarity with REST APIs and JSON payloads Understanding of Simphony STS Gen2 API Location API vs. Cloud API distinction Awareness of PCI compliance requirements in POS/payments environments Prior exposure to luxury hospitality or high-service-expectation restaurant brands
Required Education:
Any Degree
Position: L2/L3 Restaurant POS Support Engineer Oracle Micros SimphonyLocation: Chennai (Onsite/Hybrid/Remote)Shift Timing: 2.00PM to 11.00PM IST (UK Shift)Engagement Type: Full TimeAbout the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-loca...
Position: L2/L3 Restaurant POS Support Engineer Oracle Micros Simphony
Location: Chennai (Onsite/Hybrid/Remote)
Shift Timing: 2.00PM to 11.00PM IST (UK Shift)
Engagement Type: Full Time
About the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-location internationally expanding restaurant operation. This is a blended role you will handle frontline incident triage and hardware/network troubleshooting (L2) while also owning root-cause analysis API/integration diagnostics and vendor coordination for payment and tax systems (L3). You will work closely with engineering leadership external vendors (eThor Clover Adyen Vertex) and non-technical restaurant operations stakeholders across US and UK/EU time zones.
Read and interpret API/integration logs to diagnose downstream system failures
Coordinate and escalate with third-party vendors; track SLAs and push for timely resolution
Support new store openings hardware staging network cutover and local compliance requirements
Produce clear non-technical incident summaries for restaurant managers and senior leadership
Required Skills & Experience:
3 years hands-on with Oracle Micros Simphony POS configuration EMC administration terminal setup
Experience troubleshooting MICROS Workstation hardware (WS6/WS8) peripherals and thermal/performance issues
Solid networking fundamentals: firewall rules port whitelisting DNS VPN/site-to-site POS network outage diagnosis
Payment terminal integration experience Adyen strongly preferred; familiarity with EMV and gateway connectivity
Hands-on with ITSM ticketing tools (ServiceNow Jira Service Management or equivalent)
Ability to read API and integration logs to isolate failures across POS and downstream systems
Proven vendor coordination experience escalation ownership SLA tracking professional pushback
Strong written communication able to translate technical findings into plain language for non-technical stakeholders
Good to Have:
Experience supporting international store openings/go-lives with network and compliance considerations
Basic API/integration testing using Postman; familiarity with REST APIs and JSON payloads
Understanding of Simphony STS Gen2 API Location API vs. Cloud API distinction
Awareness of PCI compliance requirements in POS/payments environments
Prior exposure to luxury hospitality or high-service-expectation restaurant brands
Required Skills:
Position: L2/L3 Restaurant POS Support Engineer Oracle Micros Simphony Location: Chennai (Onsite/Hybrid/Remote) Shift Timing: 2.00PM to 11.00PM IST (UK Shift) Engagement Type: Full Time About the Role: We are looking for a L2/L3 POS Support Engineer to support Oracle Micros Simphony across a multi-location internationally expanding restaurant operation. This is a blended role you will handle frontline incident triage and hardware/network troubleshooting (L2) while also owning root-cause analysis API/integration diagnostics and vendor coordination for payment and tax systems (L3). You will work closely with engineering leadership external vendors (eThor Clover Adyen Vertex) and non-technical restaurant operations stakeholders across US and UK/EU time zones. What You Will Do: Triage and resolve L2 POS incidents: workstation reboots peripheral failures network connectivity issues Own L3 root-cause analysis for integration failures between Simphony and payment tax and loyalty systems Administer and configure Oracle Micros Simphony via EMC (menu service charges workstation/terminal setup) Troubleshoot MICROS Workstation 6/8 hardware thermal issues peripheral (printer cash drawer card reader) connectivity Support payment terminal integrations (Adyen preferred) EMV card-present transactions gateway connectivity Read and interpret API/integration logs to diagnose downstream system failures Coordinate and escalate with third-party vendors; track SLAs and push for timely resolution Support new store openings hardware staging network cutover and local compliance requirements Produce clear non-technical incident summaries for restaurant managers and senior leadership Required Skills & Experience: 3 years hands-on with Oracle Micros Simphony POS configuration EMC administration terminal setup Experience troubleshooting MICROS Workstation hardware (WS6/WS8) peripherals and thermal/performance issues Solid networking fundamentals: firewall rules port whitelisting DNS VPN/site-to-site POS network outage diagnosis Payment terminal integration experience Adyen strongly preferred; familiarity with EMV and gateway connectivity Hands-on with ITSM ticketing tools (ServiceNow Jira Service Management or equivalent) Ability to read API and integration logs to isolate failures across POS and downstream systems Proven vendor coordination experience escalation ownership SLA tracking professional pushback Strong written communication able to translate technical findings into plain language for non-technical stakeholders Good to Have: Experience supporting international store openings/go-lives with network and compliance considerations Basic API/integration testing using Postman; familiarity with REST APIs and JSON payloads Understanding of Simphony STS Gen2 API Location API vs. Cloud API distinction Awareness of PCI compliance requirements in POS/payments environments Prior exposure to luxury hospitality or high-service-expectation restaurant brands
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