Were Hiring L2 Technical Support Engineer

Location: Pune
Experience: 13 Years
Work Mode: Work From Office (WFO)

Are you passionate about IT Support Customer Service Excellence and solving technical challenges Do you enjoy working in a fast-paced environment where every day brings new opportunities to help users

Join a global organization and become a key part of an elite Technical Support team delivering exceptional IT services to internal stakeholders.

Key Responsibilities

Deliver world-class customer support through Walk-up Desk Phone & Email
Troubleshoot hardware software Windows Mac & Microsoft Office issues
Install configure and deploy laptops & desktops with standard images
Manage IT assets software installations and hardware lifecycle activities
Support Mobile Devices Active Directory and password management
Configure and troubleshoot Audio/Video conferencing systems
Assist with LAN WAN Telephony and local infrastructure support
Document incidents resolutions and maintain knowledge base articles
Ensure SLA compliance and follow IT service management processes
Collaborate with vendors infrastructure teams and business users

Required Skills

/ BE / Engineering Graduate
13 years of Technical Support/Desktop Support experience
Strong troubleshooting skills for Windows & Mac Operating Systems
Microsoft Office (Outlook Word Excel & PowerPoint)
Active Directory administration
Networking fundamentals
Mobile Device Support
Audio/Video Conferencing & Telephony Support
Excellent communication and customer service skills

Preferred Certifications

ITIL Certification
Microsoft MCITP Certification

Why Join

Opportunity to work with a world-class IT Support team
Exposure to enterprise technologies and infrastructure
Collaborative and professional work environment
Excellent career growth and learning opportunities

Interested candidates can share their updated resume today!

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