L2 Support Associate

Location:Bangalore
Shift:Rotational (24x7 Support)

Role Overview

We are seeking a highly skilled and hands-on L2 Support Engineerto provide production support for critical enterprise applications. The ideal candidate will have strong technical troubleshooting capabilities across application database middleware messaging monitoring and infrastructure layers. This role requires ownership of production incidents problem resolution operational stability and continuous service improvement in a fast-paced environment.

Candidate Profile

Looking for a technically strong L2 Support Engineer with hands-on expertise in Tomcat SQL Dynatrace Splunk MQ Kafka APIs XML/XSD ITIL processes vulnerability remediation control testing fixes DR exercises and production environment management. The candidate should be capable of independently troubleshooting complex production issues and driving resolution with minimal supervision.

Key Responsibilities

• Provide L2 production support for business-critical applications.

• Investigate and resolve production incidents within agreed SLAs.

• Perform end-to-end transaction tracing and Root Cause Analysis (RCA).

• Support and drive recovery during Major Incidents (P1/P2).

• Troubleshoot application database API messaging and integration-related issues.

• Work closely with Development Infrastructure DBA Middleware Security and Business teams.

• Support production releases deployments change implementation and post-release validation.

• Monitor application health and proactively identify stability performance and capacity issues.

• Develop and maintain operational dashboards alerts and support documentation.

• Drive automation resiliency observability and continuous service improvement initiatives.

• Participate in Disaster Recovery (DR) exercises failover testing and production readiness activities.

• Support vulnerability remediation audit findings control testing fixes and compliance-related activities.

Mandatory Skills

• Application & Middleware

• Strong experience supporting Java/Tomcat-based applicationsin Production.

• Strong troubleshooting skills across application middleware and infrastructure layers.

• Database

• Strong MSSQL/SQLskills with experience in query analysis performance troubleshooting and data validation.

• Monitoring & Observability

• Hands-on experience with Dynatracefor application monitoring performance analysis transaction tracing and dashboard development.

• Hands-on experience with Splunkfor log analysis SPL query development dashboard creation and alerting.

• Messaging & Integration

• Strong experience with IBM MQtroubleshooting and message flow analysis.

• Experience supporting Kafkaproducers consumers topics and lag monitoring.

• Strong understanding of REST/SOAP APIsand integration troubleshooting.

• Strong experience with XML/XSD validation schema analysis and interface troubleshooting.

• Automation & Infrastructure

• Windows Server support experience.

• PowerShell scripting knowledge.

• Basic understanding of networking and connectivity troubleshooting.

• Service Management

• Strong Incident Management Problem Management and Change Management experience.

• Good understanding of ITIL processesand Major Incident Management.

• Experience handling P1/P2 incidents in a Production Support environment.

• Security & Operational Readiness

• Experience in vulnerability remediation and security compliance activities.

• Experience supporting audit/control testing remediation activities.

• Participation in DR drills application recovery testing and operational readiness reviews.

Experience Required

• 5 years of Application/Production Support experience.

• Experience supporting highly integrated enterprise applications.

• Strong troubleshooting and analytical skills.

• Experience working in a 24x7 production support environment.

• Banking/Financial Services experience is preferred but not mandatory.

How We Work:

Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age colour disability national origin ancestry race religion gender sexual orientation gender identity and/or expression veteran status genetic information or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process please use the designated space within the application questionnaire.

This is a permanent full-time position located in Bangalore with hybrid working. As the selection and interview process is ongoing please submit your application in English as soon as possible if your profile is selected a member of our team will contact you within 4 weeks.

Who We Are:

Delta Capita Group (a member of the Prytek Group) is a global managed services consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.

Our 3 offerings are:

Managed Services

Consulting & Solutions

Technology

To know more about Delta Capita and our culture click here: Working at DC - Delta Capita

Delta Capita India is a Great Place to Work Certified Organization. Please refer to DC GPTW