Jira Atlassian L2 Support Engineer

Job Title: Jira Atlassian L2 Support Engineer
Experience - 5 years
Budget - 25 LPA (Fixed)
Location: Pune
Working hours: 2pm to 11pm and 3pm to 12am
Work days: Monday to Friday (Hybrid )

Responsibilities:

• Provide Level 2 technical support for Jira Confluence Bitbucket and other Atlassian tools.
• Investigate and resolve issues escalated from Level 1 support in a timely manner.
• Troubleshoot workflows permission schemes custom fields and other configurations in Jira and Confluence.
• Monitor system performance and health identifying and resolving issues proactively.
• Assist in user and group management project configurations and automation rule setups.
• Collaborate with cross-functional teams (DevOps QA Project Managers) to support integration and usage of Atlassian tools.
• Maintain documentation for common issues solutions and configuration guides.
• Escalate complex issues to Atlassian support (Level 3) or internal development teams as needed.
• Assist in plugin installations upgrades and minor tool customizations.
• Participate in Atlassian system maintenance and patching activities.

Requirements:

• 2–4 years of experience in Atlassian Jira/Confluence/Bitbucket support or administration.
• Solid understanding of Jira project schemes workflows issue types and permission models.
• Familiarity with Jira Service Management (JSM) and Confluence administration.
• Experience in troubleshooting Atlassian Marketplace apps/plugins (e.g. ScriptRunner Xray etc.).
• Ability to read and analyze log files (Jira logs application logs).
• Basic scripting knowledge (e.g. Groovy JQL or Bash) is a plus.
• Experience with incident management tools and ticketing systems.
• Familiarity with REST APIs and integration troubleshooting is a bonus.

Soft Skills:

• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and prioritize tasks effectively.
• Team player with a customer-centric mindset.

Preferred Qualifications:

• Atlassian Certified Professional (ACP) certification is a plus.
• ITIL Foundation or similar certification is desirable.
• Exposure to CI/CD pipelines DevOps tools or Agile frameworks

Employee Benefits:

• Group Medical Insurance
• Cab facility
• Meals/snacks
• Continuous Learning Program
• Creche facility