Java Application Support
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Job Summary
Key Responsibilities:
Provide Level 2 & 3 application supportby monitoring the application support queue and resolving issues in line with established SLAs and protocols.
Respond to all support emails in a timely manner and ensure each issue is followed through to closure.
Collaboratewith project leaders and technical teams to create and maintain knowledge base documentationfor supported applications ensuring the latest versions are available to users.
Identify opportunities for improvementin applications processes and business logic to reduce repetitive tickets and enhance user experience.
Perform data and log analysisusing tools like Kibanaand Postmanto troubleshoot and resolve errors or user queries.
Deliver high-quality customer serviceand maintain consistent communication with stakeholders throughout issue resolution.
Demonstrate a positive team-oriented attitudeand sound judgment in handling all responsibilities.
Education & Experience:
45 yearsof experience supporting web or app-based food & beverage applications.
Hands-on experience with Kibanaand Postmanfor troubleshooting and analysis.
Experience supporting multi-tier applications including Javaand RESTful web services.
Willingness to participate in a 24x7 shift rotation.
BE/BTechin Computer Science Information Technology or a related field.
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
