IT Support Manager (Contract)

Required Qualifications

8-10 years of progressive experience in IT support / IT operations including at least 2 3 years in a managerial or team-lead capacity.

Prior experience supporting a GCC shared services centre or captive/MNC environment is strongly preferred this role requires someone who understands multi-business-unit IT operations from day one.

Hands-on experience with Active Directory Microsoft 365 / Office 365 administration

Solid fundamental understanding of networking switches routers LAN/WAN Wi-Fi and internet connectivity sufficient to triage and escalate effectively even without a dedicated network engineering background.

Working knowledge of backup and disaster recovery tools and practices.

Demonstrated experience in vendor management stakeholder management and IT asset/inventory management.

Comfort working across multiple ITSM monitoring and productivity tools simultaneously; fundamental understanding of ITIL practices.

Bachelors degree in IT Computer Science or a related field or equivalent practical experience.