IT Support Engineer

Our mission is to make a world where everyone has access to delivery. Where goods move as freely as information moves today.

This is possible. Today the cost of moving on a scooter is 2/km. Thats the cost of moving a 150kg mass from point A to B. Were bringing that mass down to less than 5kgs concurrently bringing the cost down to 10 paise/km. This is how we make deliveries a reality. This is how we create a world where were doing billions of deliveries per day.

The tech is not there. The current cost of drone delivery is 100/km. We need to completely redefine the way things are done here. Were building the worlds most efficient aircraft from the ground-up and scaling that up to beyond anything the aerospace sector has ever seen. This cannot be an iterative process. We have to tear down all conventions and build everything up from scratch.

To do this we need nothing less than the best engineers. The ones who care about building something fundamentally different who are deeply curious about understanding the fundamentals of everything theyre working on who are dreamers that believe in the impossible.

Were hiring our first dedicated in-house IT Support Engineer to own day-to-day IT operations across the company from keeping every laptop and application running smoothly to helping us build a more secure resilient IT environment as we scale. This is a hands-on high-ownership role: youll be the go-to person for 140 end-user systems (Windows and Mac) our Google Workspace environment office networks across two sites and a growing set of security controls (endpoint protection firewall single sign-on and more) that were rolling out over the next few months.

Youll work closely with an external Cybersecurity & GRC consultant during the initial rollout phase and take ownership of ongoing operations once controls are in place.

End-user support

• Be the first point of contact for all IT issues hardware software connectivity and access across Bengaluru and Guntur

• Set up configure and maintain laptops/desktops (90% Windows 10% Mac) for new joiners and existing staff

• Maintain a basic IT asset inventory (devices licenses warranties)

Network & infrastructure

• Maintain and troubleshoot office network infrastructure including wireless access points across both sites

• Support the rollout and ongoing management of firewall infrastructure and backup internet connectivity

• Liaise with ISPs and hardware vendors for installations upgrades and issue resolution

Security operations (in partnership with our GRC consultant)

• Deploy and maintain endpoint protection (AV/EDR) across all systems

• Administer single sign-on (SSO) and manage access provisioning/de-provisioning across business applications

• Implement and enforce USB/device control policies

• Support periodic access reviews and basic security hygiene checks (patching password policies MFA)

Workplace systems

• Administer Google Workspace (user accounts groups shared drives permissions)

• Support AWS-related access requests in coordination with engineering (no infrastructure ownership expected)

• Maintain documentation for common IT processes so support isnt dependent on one persons memory

• 35 years of experience in an IT support systems administration or helpdesk engineering role ideally in a small-to-mid-sized company where you owned the function end-to-end

• Hands-on experience supporting both Windows and Mac environments

• Working knowledge of Google Workspace administration

• Basic networking fundamentals (Wi-Fi firewalls VPNs troubleshooting connectivity issues)

• Exposure to endpoint security tools (antivirus/EDR) and access management concepts deep security expertise not required willingness to learn and follow a consultant-designed framework is

• Comfortable being the sole on-the-ground IT person self-directed methodical good at triaging and prioritizing

• Clear communicator who can support non-technical colleagues patiently and without jargon

• Willingness to travel periodically to field operations

• Prior experience in a manufacturing hardware or field-operations environment

• Familiarity with AWS basics (IAM users S3 permissions)

• Experience with MDM tools or device management platforms

Work location: Hoskote Bangalore (Headquarters) With periodic travel to field operations in Guntur Andhra Pradesh)

• Comprehensive health insurance to keep you and your loved ones covered

• Relocation assistance and a daily travel stipend to ease your commute

• Advanced salary credit to support you when you need it

A driven passionate team where youll have room to grow and thrive - this is more than just a job its a rare opportunity to build something meaningful from the ground up

• In-office role working alternate Saturdays.

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Required Experience:

IC