IT Service Desk Analyst I

IT Service Desk Analyst I

Help Desk Analysts are on the frontline of customer support. They are focused on helping to resolve technical issues end users encounter or connecting those users with more intensive IT support when needed.

What Youll Be Doing

A Tier 1 Help Desk Analyst typically takes the initial inquiry and manages relatively simple hardware software or network issues.
A help desk analyst spends most of the day performing remote support. This can take several forms:
Over-the-phone support
Screen sharing or remote control
Live chat support
Email support

What We Are Looking For

Typically requires a 4 year degree and 4 years of experience.

Has no discretion to vary from established procedures
Has no related work experience or has work experience but requires formal training in theories/concepts in own function
Works under close supervision

About Arrow

Arrow Electronics Inc. (NYSE: ARW) an award-winning Fortune 133 and one of Fortune Magazines Most Admired Companies. Arrow guides innovation forward for over 175000 leading technology manufacturers and service providers. With 2019 sales of USD $29 billion Arrow develops technology solutions that improve business and daily life. Our broad portfolio that spans the entire technology landscape helps customers create make and manage forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at .

Our strategic direction of guiding innovation forward is expressed as Five Years Out a way of thinking about the tangible future to bridge the gap between whats possible and the practical technologies to make it happen. Learn more at more job opportunities please visit India (SKAV Seethalakshmi) GESC