IT Infrastructure Service Desk Agent

Job Title: Service Desk Engineer
Work Location: Coimbatore India
Reporting to: Service Desk manager
Mode of work: Permanent role
Shift Timings: 12PM 9PM or 3.30PM 12.30AM

Job Description

Are you passionate about IT and eager to grow your career in a dynamic international environment Join our Service Desk team in Coimbatore India where youll be the first point of contact for IT support across Europe were looking for services desk. 
As a Service Desk Engineer youll support over 20000 users across 500 sites in Europe ensuring smooth operations for our laboratories offices and VIP users. Youll handle a wide range of IT issues from Microsoft 365 to workplace hardware and play a key role in delivering high-quality service.

You will support our internal users across Europe from Coimbatore.

How can you help us
Key Duties and Responsibilities:

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to: Microsoft 365 (Outlook Teams OneDrive SharePoint) Windows 10/11Identity & Access Management Printing and patching (desktop/server) Application triage and routing Register classify and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed. Contribute to documentation knowledge      base articles and service catalog improvements.
• Identify and document workarounds and recurring issues.

Qualifications:  Bachelors degree or comparable education
 
Experience: 3 year Basic experience in a Service Desk or IT support role is expected.

• Candidates must possess strong communication skills in English French and Spanish.
• Solid troubleshooting skills especially with Windows and Microsoft 365.
• A strong customer service mindset and initiative to resolve issues efficiently.
• A proactive can-do attitude and the ability to thrive in a fast-paced environment.
   
  Personal Skills: Team Player Smart worker Quick learner Willingness to work in off business hours      with On-call setup in needed.
  Nice to have: Experience with Windows Server Active Directory or networking.
  Familiarity with BMC Helix ticketing system. ITIL Foundation certification. Knowledge of Azure SCCM or Intune. Windows Patching management for end user      devices
   

What else should I know
This is a fantastic opportunity to build your IT career in a highly collaborative multilingual environment. Youll be part of a team that values continuous improvement learning and knowledge sharing. If youre motivated by problem-solving and thrive in a fast-paced support role wed love to hear from you.
 

Remote Work :

No

Employment Type :

Full-time