IT Executive

• Maintain and troubleshoot computers laptops printers scanners servers switches routers Wi-Fi and other IT equipment.
• Provide day-to-day technical support to all hotel departments including Front Office Housekeeping Food & Beverage Finance HR Sales and Administration.
• Monitor and maintain the hotels LAN WAN Wi-Fi internet connectivity and network infrastructure.
• Support and maintain hotel applications such as Property Management System (PMS) Point of Sale (POS) HRMS accounting systems and other operational software.
• Assist with installation configuration upgrading and maintenance of hardware and software.
• Manage user accounts email accounts passwords access rights and system permissions.
• Ensure regular data backup and assist with data recovery when required.
• Monitor antivirus firewall endpoint security and other IT security systems.
• Maintain CCTV access control telephone/PBX IPTV and other technology systems where applicable.
• Support guest Wi-Fi and resolve guest technology-related issues promptly.
• Maintain IT inventory asset records software licenses and equipment documentation.
• Coordinate with external vendors and service providers for maintenance repairs and technical support.
• Perform preventive maintenance of IT systems and equipment.
• Ensure IT systems are available and operational during hotel business hours and support emergency issues when required.
• Follow hotel IT policies cybersecurity procedures and data protection standards.
• Maintain proper records of incidents service requests maintenance activities and IT assets.
• Assist the IT Manager in implementing new technology projects and system upgrades.
• Provide basic IT training and guidance to hotel employees.
• Ensure minimum downtime of critical hotel systems and escalate major issues to the IT Manager or relevant vendor.

Qualifications :

• achelors/Diploma in Information Technology Computer Science Computer Applications or a related field.
• 13 years of IT support experience preferably in a hotel resort or hospitality environment.
• Knowledge of hotel PMS and POS systems is preferred.
• Good understanding of LAN/WAN TCP/IP Wi-Fi switches routers and basic network troubleshooting.
• Knowledge of Windows OS Microsoft Office Active Directory printers and hardware troubleshooting.
• Basic knowledge of CCTV PBX/telephone systems IPTV access control and guest Wi-Fi is an advantage.
• Strong problem-solving communication and interpersonal skills.
• Ability to work in shifts weekends and holidays as required by hotel operations.
• Good command of English; additional languages are an advantage.
• Hospitality experience with good customer-service orientation will be preferred.

Additional Information :

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Remote Work :

No

Employment Type :

Full-time