INSenior AssociateCore BankingFS TechAdvisoryGurgaon

Responsibilities:

Own and optimize retail banking processes across Deposits (CASA/TD/RD) Lending (PL/Auto/Home/Cards) and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)from discovery and design to rollout and continuous improvement. Work closely with business operations risk/compliance and technology stakeholders to drive efficiency compliance and customer satisfaction.

Key Responsibilities

• Map and analyze AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys.

• Design optimal TO-BE processes aligned to regulatory standards (RBI KYC/AML FATCA/CRS NPCI guidelines Fair Practices Code IRAC norms).

• Define and document BRD/FRD process maps (BPMN) SOPs SLAs and control frameworks; maintaining traceability and acceptance criteria.

• Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning gap analysis and change requests; coordinate with platform owners (e.g. Core Banking Finacle/Flexcube; LOS/LMS; payment switch/gateway).

• Drive UAT planning & execution create test scenarios (incl. edge cases like chargebacks reversals NPA tagging) manage defect triage and ensure production cutover readiness.

• Implement and track process metrics (TAT FTR AHT error rates STP payment success rate); drive continuous improvement using Process optimization standards such as Lean/Six Sigma.

• Support risk & compliance reviews internal/external audits and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints.

• Prepare training materials conduct walkthroughs and support change adoption for business and operations teams.

Qualifications & Experience

• Any Postgraduate/ Professional degree

• 35 years in retail banking process consulting with strong exposure to at least one of Deposits Lending or Payments (cross-domain exposure preferred).

• Strong stakeholder management; ability to translate business needs into functional requirements.

• Strong regulatory & compliance knowledge: RBI KYC/AML FATCA/CRS NPCI guidelines Fair Practices Code IRAC/NPA norms and card dispute/chargeback rules.

• Hands-on experience in documenting BRD/FRD BPMN mapping SOPs and leading UAT.

Preferred :

• Exposure to Core Systems across deposits/lending/payments and related integration touchpoints.

• Lean/Six Sigma Green Belt awareness (for debit card/linked payments).

• Strong exposure to Excel Powerpoint for management communication

Mandatory skill sets:

Core Banking BA

Preferred skill sets:

Core Banking BA

Years of experience :

4-7

Education qualification:

BE/Btech/MBA