Infrastructure Engineer

We are seeking an experienced Infrastructure Engineer to join our Networking and Infrastructure team. Operating as a Level 2 escalation point you will take ownership of complex incidents and service requests across on-premises cloud and hybrid environments.

You will diagnose and resolve issues spanning networking servers and cloud platforms support infrastructure changes and continuous improvement and help ensure stable secure and reliable services for the business and its customers.

Key Responsibilities

1. Service Delivery & Collaboration

• Act as the Level 2 escalation point for support teams owning complex incidents and service requests requiring advanced infrastructure expertise.
• Collaborate with Level 1 support senior engineers project teams and vendors to resolve issues efficiently.
• Mentor and guide Level 1 engineers by sharing troubleshooting techniques and providing clear direction for recurring issues.

2. Infrastructure & Cloud

• Support and maintain infrastructure across:

1.    Networking
2.    Servers
3.    Virtualisation
4. Storage
5. Backup
6. Cloud platforms
7. Administer and troubleshoot AWS and Microsoft Azure environments including:
   Connectivity
   Access management
   Compute resources
   Service availability

• Lead and contribute to infrastructure upgrades patching and changes in alignment with change control processes.

3. Troubleshooting & Problem Management

• Investigate and resolve issues across:
  • Network
  • Servers
  • Operating systems
  • Cloud
  • Applications
• Perform root cause analysis (RCA) to reduce recurring incidents.
• Maintain comprehensive technical documentation knowledge base articles and incident records.

4. Improvement & Automation

• Identify opportunities to enhance:
  • Monitoring
  • Alerting
  • Operational processes
  • Infrastructure reliability
• Leverage scripting and automation to streamline operations and reduce manual effort.
• Drive service improvement through insights lessons learned and actionable recommendations.

5. Security Risk & Compliance

• Adhere to security compliance and change management policies.
• Support audits evidence collection and vulnerability remediation activities.
• Proactively escalate risks and service-impacting issues to senior stakeholders.

Qualifications :

• 7 years of experience in infrastructure networking or cloud roles within complex IT environments.
• Proven experience operating at Level 2 / escalation support level.
• Strong networking expertise including:
  • TCP/IP
  • DNS
  • DHCP
  • Routing & switching
  • Firewalls
  • VPN technologies
• Hands-on experience with AWS or Microsoft Azure supported by certifications such as:
  • AWS Solutions Architect Associate
  • Azure Administrator Associate (or higher)
• Experience supporting Windows Server and/or Linux environments.
• Strong troubleshooting skills across on-premises cloud and hybrid environments including log analysis and fault isolation.
• Familiarity with:
  • Monitoring tools
  • Backup systems
  • Patching solutions
  • Endpoint or identity management tools
• Excellent communication skills with the ability to engage both technical and non-technical stakeholders.
• Ability to work independently while contributing effectively within a team.

Desirable Skills

• Experience with scripting and automation (PowerShell Python Bash).
• Interest in leveraging AI and emerging technologies for infrastructure operations.
• Additional certifications such as:
  • CompTIA Network
  • Server
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
• A practical solutions-focused mindset with strong problem-solving ability and attention to detail.

Additional Information :

Why Version 1 

At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability. 

• Share in our success with our Quarterly Performance-Related Profit Share Scheme where employees collectively benefit from a share of our companys profits 
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme 
• Flexible/remote working Version 1 is tremendously understanding of life events and peoples individual circumstances and offer flexibility to help achieve a healthy work life balance 
• Financial Wellbeing initiatives including; Pension Private Healthcare Cover Life Assurance Financial advice and an Employee Discount scheme 
• Employee Wellbeing schemes including Gym Discounts Bike to Work Fitness classes Mindfulness Workshops Employee Assistance Programme and much more. Generous holiday allowance enhanced maternity/paternity leave marriage/civil partnership leave and special leave policies 
• Educational assistance incentivised certifications and accreditations including AWS Microsoft Oracle and Red Hat 
• Reward schemes including Version 1s Annual Excellence Awards & Call-Out platform. 
• Environment Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity inclusion and belonging schemes. 

And many more exciting benefits drop us a note to find out more.   

Version 1 is an equal opportunities employer. 

We are committed to building a diverse inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds identities and lived experiences and we value the different perspectives people bring including those shaped by disability and neurodiversity. 

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process please contact your recruiter at Version 1. We will consider all requests carefully respectfully and confidentially. 

Video links:  Work :

Yes

Employment Type :

Full-time